DeWaltReviews of dewalt.com

Ik ben niet tevreden over De walt . Heb 2x een elektrische boormachine gekocht en eerste ging naar 2 jaar stuk en kreeg nul garantie. Daarna ging mijn duurdere 2 de boormachine op accu stuck binnen een jaar . En weer geen garantie. Heb er ook nog accu’s bij gekocht die ook niet goedkoop waren . Ben helemaal klaar met de walt . Wat een slechte machines en slechte service. Ook heb ik een bouwbedrijf en moet ik op mijn gereedschap kunnen rekenen. Maar helaas het is gereedschap wat niet voor professionele gebruik is . Het is echt troep .

I have all DeWalt tools and batteries and I needed a chainsaw so went for the DeWalt 18V XR chainsaw. What a piece of.... Used it for about 10 minutes to cut some logs and it was blunt and would no longer cut anything. I contacted DeWalt customer services and their response... Buy a new chain!! I questioned the response and was basically told "tough s...". I will be selling it and buying a proper chainsaw instead of this junk. Very disappointed in the product and DeWalt customer services.

I was told that The pex tool and sweg tool were the same and just to buy the heads I needed. After purchasing I found out that’s not truth I reached out to Dewalt customer service and got the run around for weeks with no resolution from Dewalts service rep Juan Manuel Chamucero Mendoza After over 25yrs of using Dewalt I will now be switching tool companies since Dewalt does not stand behind their product reps information.

The saw arrived undamaged and I assembled it without issue. When I attempted to lower the blade the spindle that is used to raise and lower the blade housing became stiff and started sending out a tendril of aluminum indicating poor tapping of the aluminum housing where the spindle is meant to turn freely. I contacted the DeWalt service number and explained my situation and the fact that it cost me ~ $300 ship the unit to Panama and would cost double to return the saw so it made no sense to send it back. They advised me that the local service center would reach out to me which I did not believe would happen (it's Panama) so I requested the contact info for the local service center but the person on the other end of the chat simply ghosted me without a response. Ok, I chose to live here and accept the reality of getting help in Panama so took on the fix myself. I spent 9 frustrating hrs repairing the saw because I really needed to use it, never heard from the local service rep as they promised. I could not find a local rep either. I assumed DeWalt would stand by their product in one way or another (warranty says 'satisfaction guaranteed’). When I explained my fix and asked them to make it up to me with a free multi tool or at least some 20v batteries or something they basically told me to go pound sand - tough luck buddy. I finally got a service rep on the phone who basically told me the same thing, eventually offering a tape measure (shipping would cost more than the tape measure itself). So my high regard for DeWalt as a solid company has pretty well been destroyed. I received a faulty product and was given no assistance or recourse - very disappointed that this once fine company is so obviously deteriorating.

Tool broke within a month of buying, Dewalt wants to charge 60% of the price for repair.

Trying to return boots I purchased and so far sent 4 emails to dewalt support and no response almost 2 weeks ago. Then called and they gave me the boa americas email and they got back right away unlike dewalt, and they said this issue is with dewalt so now I have to dispute with my bank. 4 thumbs down 👎 for this company I heard Milwaukee has much better service

I bought a power washer from dewalt and it started smoking as soon I put in the battery called and they won't honor thier warranty been over 3months trying to see if even I get a apology.

Bought a new 20v leaf blower from Amazon. Only used it 5 times and it died. Was out of the 30 day return period so I couldn't return it to Amazon. Dewalt customer service is awful!! Multiple emails asking the same questions. Finally after 3 weeks they sent me a prepaid label to send it one of their service centers. That was 2 weeks ago. No acknowledgement it was received, nothing. Filled out a form online to inquire about - no response to that either. Then customer service gave me a number to call and that comes up with "call can't be completed". Very frustrated and I am done with Dewalt. Used to be a good brand. Thought I was buying something reliable. Apparently not. Manufacturing date is March of 2025 so this isn't a "2nd's" item or remanufactured item.