The Dessy GroupReviews of dessy.com

I took my two bridesmaids for a fitting at Dessy’s Toronto location. Our consultant was nice enough, but she was bound by Dessy’s appointment rules which made my bridesmaids feel very hurried and disappointed throughout the appointment. Unfortunately, the majority of the 12 choices we wanted were not available to try on in any colour or required size. We kept being reminded that we only had a few minutes left and that we were weren’t allowed to stay past our 30-40 minute time slot. The place is in the middle of an industrial area and there were no groups waiting before or after us...it wasn’t busy! Being made to feel that we had to rush was not a great feeling and really turned my bridesmaids off the idea of purchasing any dress from Dessy. Once we left Dessy, we were able to get a last-minute appointment at David’s Bridal - who were actually very busy but welcoming - that day. My bridesmaids found and tried on dresses very similar to the styles that they had seen on the Dessy website, and they purchased them that day. Unfortunately, Dessy’s appointment policies and rush tactics lost them business. The process of selecting a dress from Dessy seemed extremely confusing and if they didn’t fit, there are no returns. To reiterate a previous review, they are not custom dresses, just made in a size in the colour you want. Alterations are not offered, so after you pay over $300 for the dress, you’d have to find a seamstress and pay her another $100+. My bridesmaids just weren’t willing to make the gamble, especially after such an underwhelming appointment. It may have been a different story if the dresses were really special in person, but they were the same as what you’d find anywhere else.

I don’t even know where to start! I had the best experience. My bridesmaids, all 8, live all over the country so there was no way to meet in person to try on dresses! Every size they ordered fit great and the color (seagrass green) was unbelievably beautiful! I came into a conflict when one of my bridesmaids was unable to make the wedding A WEEK BEFORE! I contacted customer service and got Chelsea, thank goodness, who jumped into action contacting the warehouse. They had one dress in that color and style and luckily that was around the size of my new bridesmaid! She cancelled thursday, I contacted them Friday, ordered the dress and received it Wednesday! If it wasn’t for Chelsea and her great assistance and quick thinking and acting, the wedding wouldn’t have gone as perfectly as it did! Oh and the ties were great and delivered quickly! I ordered swatches of everything months before and they also came quickly! All I know is that this company went above and beyond to resolve a conflict and the customer support is beyond helpful and kind! Thank you thank you thank you!

Dresses that have restricted size guidelines are, say it with me now, not a custom order. They are dresses, made in sizes. Period. There is absolutely nothing custom about them aside from color. The sizing guides are extremely inaccurate, and the return policy doesn't apply to all styles of dresses. You can measure, and follow the fitting guide to a T, but be ready to pay through the nose for head to toe alterations. Seems a little expensive for a $300 "custom dress", doesn't it?

No return or exchange policy. Claims dressed are "made to order" but you order by standard sizes w/ no options to exchange. If dresses doesn't fit, you're out of luck.

I was having trouble with the online showroom and contacted their online customer service with a general question - Rebecca was quick to respond and solve the IT issue and had everything figured out within a day! Very pleased with their immediate feedback and support and solution found easily.

My sisters both ordered one of the brisdemaid wrap jumpsuits. One reason we did this is because they don't have swatches available for over half the colors. So to see the color in person you have to order it. These jumpsuits aren't available anywhere near me and I live in LOS ANGELES. Just to give you some context here. Also we needed to see if the jumpsuit would look good on a variety of body types that are in my bridal party. To our surprise these jumpsuits cannot be returned because they're are a "custom order". Apparently this can only be known from the small text on the screen that thanks you for your order. It basically says "if you want to return this item, cancel your order in 24 hours". Also not sure how any of these are custom orders since there's only a few different sizes available to order. Bad business model. Thanks for the 2 jumpsuits they now can't return!

Great dresses, quick delivery and amazing prompt customer service. Unique and fun colors!

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