Earlene
Paid for SEO Services That Were Never Delivered
After seeing so many 5-star reviews here on Trustpilot, we hired Design Vertices for 6 months to provide SEO services and redesign our website. We were so hopeful that we had finally found a company that would be able to help us. Unfortunately, our experience was completely different and very disappointing! They redesigned our website, which took nearly three months, but after that, the SEO services we paid for never materialized. We paid for six months of SEO, including monthly reports, ongoing optimization, and progress tracking. None of that was delivered. Every time we asked for reports or updates, we were told “it’s coming”, but nothing ever came. Communication was frequent, but it consisted almost entirely of apologies and excuses rather than actual work or results. After the website was redesigned, there was no measurable SEO work, no reports, and no follow-through. Plus, we have since discovered that all the SKU numbers have been removed from the products, along with the “short descriptions.” It seems as time goes on, we find more things that are wrong. Second chance: We had originally posted a review a few months ago, and they contacted us right away to try to make it right. They begged us to remove the negative review and allow them a few months to prove their worth. They promised they would make it right. We understand that “shit happens”, and we were willing to allow them a second chance. It seemed to be going well at first, but only for the first week. After that, they literally dropped off the radar, and we never heard another word from them! What the hell!! I just cannot believe they would do this. This review is being written so that other business owners are aware and can make an informed decision. Based on our experience, we did not receive the services we paid for, and we regret trusting the five-star reviews that led us to hire this company. I would really like to understand how a company like this can get such great reviews, because there is no way we are the only business that has been treated this way. ⚠️ Proceed with caution if you are considering Design Vertices for SEO services. Update/Response: We fulfilled all requested approvals and access in a timely manner. During our 6-month contract—and additional time given—we received only one report. I don’t write negative reviews lightly, but I believe others should be aware.
Response from Design VerticesApr 16, 2026
We’re disappointed to read this review, as it does not fully reflect the project scope or communication history. The website redesign was successfully delivered, and we made multiple attempts to proceed with SEO, including requests for approvals and access. Delays on key inputs impacted progress. SEO is a long term process and requires consistent collaboration. During the engagement, we shared updates and showed month to month progress through reports. We take concerns like SKU removal and missing descriptions seriously, and we’re ready to investigate and fix this immediately. We remain open to resolving this. Please contact us at [email protected], and we will review the project, share all reports, and complete any pending SEO work on priority.