Design ToscanoReviews of designtoscano.com

Terrible company! I online ordered a mermaid statue for a Christmas gift on Nov 28. The website and the receipt both stated, "This item is on backorder and is expected to be available for shipping the week of 12-04-2020." I have received 2 e-mails from Toscano asking me to rate my satisfaction with their product. So, I was worried that possibly it was delivered to an incorrect address. Therefore, I called them today (12/11/20). Only as a result of my inquiry, I found out that the item is now further backordered and isn't expected to be shipped until at least early January (after Christmas!!!). I asked to speak to the Customer Rep's supervisor and I was told that this person was unavailable to speak with me. I then stated that there must be other supervisors or executives who might care about a disgruntled customer. I was told that there was not. Everyone is "working" from home and there is only one supervisor. I waited on hold until I could be transferred to her at home. There was no offer to resolve my complaint. Only empty words of "understanding my frustration". I would have expected them to at least waive the $111.00 shipping charge. But, no. Nothing was offered. This will be my first and last order with Toscano.

POOR PRODUCT FINISHING Submitted August 6, 2019 I purchased five outdoor garden sculptures last year (2018), from Design Toscano. Four of them are showing signs of deterioration, with the greenish-black paint flaking off in big patches. The underlying white material is visible once the paint has flaked off. They have not been displayed in an area where they could be damaged by sunshine (UV), dripping water/rain, wind or falling branches. I covered and stored all of them indoors last winter. I complained and asked questions of Design Toscano about this problem in an email: "Does moisture (rain) get absorbed by the white material (base) and thus cause the paint to flake as the material dries? How do I protect them from further damage? How may I go about touching up the missing paint? Do you supply such a product for this purpose?" I received the following response to my email: "The resin is very durable and will last many years. The paint will fade overtime like most painted items exposed to UV ray. Unfortunately, UV is very damaging to acrylic paints. The amount of wear depends upon your climate and exposure. The items can be repainted with an acrylic based paint and sealed with a resin safe UV protectant spray." Best regards, Katie Customer Service Design Toscano I am less than impressed with the quality of these pieces. The paint hasn't lasted a full season, and it is my problem to repair. I must find matching paint and re-create the finish on the pieces at my own expense for materials and labor. I spent over $1000 for these garden statues, and find it ludicrous that this company is uninterested in better supporting their customers. I won't be back to Design Toscano for another purchase of any kind. BUYER BEWARE! Jay Highland Bayfield, CO

I received an alligator statue from this company last Christmas. I live in Florida and placed it outside in a screened in porch. It sat there for 6 months, and we realized a crack had appeared in its side. Nothing fell on it, no one played with it, it just had sat there. It's as if the material expanded and made the statue split. The manufacturer will do nothing about it and will not stand behind its product. It was not inexpensive, and for the money, it certainly should have lasted longer than 6 months. I will NEVER by another product from this company!

This company is horrible. I tried to order a gift for my daughter and ship it to her house. They wouldn't do it saying it could be a fraud issue. They said they sent me 2 letters to verify and all I had to do was give them the reference number in the letters. The letters didn't arrive until 2 weeks after they said they sent them. So they obviously didn't send them when they said. Then when I emailed them the verification they completely ignored me. I also offered to have the item sent to my address and have my daughter pick it up and they still ignored me. I am deaf and cannot use the phone, just email, but they were not willing to work with a deaf person. It was easier to just ignore me. So my daughter never got her Christmas gift. Horrible company. Do not buy from them.

I will NEVER again order from Design Toscano. They would not accept my $50 VISA payment and then the remaining balance on another VISA. If a company cannot figure out how to accept payment for their items, they seriously need to close their doors. And they yelled at me!?!?!? Really? Worst, rude, unhelpful, uncaring customer service EVER!!! Do not shop here.