Design ToscanoReviews of designtoscano.com

Ny name is Steven Larry Kaye Esq. I am an attorney from Ri and the owner of 11Toscsno garden statues. About one month ago I received directly from. the company a large garden statue and the undelining material was distinctively different! I was told I would be charged $25 for the return I was charged $50 dollars! I tried to leave a, Google review after logging in but for some reason I was unable!

Ordered a statue on 10/07/2022, expected delivery 12/09/2022. 2 months later after having to pay $17 for shipping. Called them in January as I haven’t received the item or an update and they said its out of stock and I will get it March. Called again in May and they said the item got discontinued. They never let me know that the cancelled my order, yet they send ads in the mail every month.

Do not order anything from them. I bought two push plates. Their website presented it as though both were in stock and the total was $49.67. One came right away and I was charged $30.64 which included the shipping charge for BOTH. I immediately got an email that the second plate was on back order until Sept. Then, I got a postcard in the mail that said it would be Oct. It is now the week of Thanksgiving and I called and was told that there was nothing they could do. I don't have the match and we're going half a year! Ridiculous. I would have not ordered from them had I known they weren't in stock.

This is not the Toscano we dealt with in the past. Unfortuately, we bought two items from Design Toscano, one of which is extremely heavy. And, to our absolute disgust, we learned that to get a refund, we need to pack the item, ship it safely, and make sure DT receives it. On OUR dime. Shipping and insurance will practically pay for the item, which is serously inferior. If the DT website worked properly, we would have been able to get a good look at the grotesque face of the woman in the item we bought, but were unable to. We have both taught the arts for CalState for forty-some years, and always warn students to look at the face first! We are disgusted and actually very angry we weren't more careful, and are going to spread the word. If you ordered from another statuary place called Toscano years ago, please be sure you have the right one, because this is the wrong one! The owners should be ashamed of themselves!

I purchased several items from this company. I recently purchased a dolphin fountain, I did not buy the pump from them but the dolphin came with a hose inside of its head. I did paint the outside gray to make it more realistic, but the inside hose dry rotted after just 3 months, it it is a fountain unfortunately, you have to crack the head to replace the hose. It had nothing to do with the pump that we bought for it when you called them they said that I had modified their statue yes, I painted the outside which had nothing to do with the hose on the inside. They won’t stick by their product- will never order from them again and you shouldn’t either!

Bad company, poor craftsmanship. We bought the Rose Table Lamp, two of them. the glass parts do not sit well in the brass parts. The chimney does not fit over the required bulb. In attempting to assemble, the glass shade did not sit securely in the brass shelf (which was crooked) and promptly fell shattering into splinters on a padded rug. Don't buy this garbage.

I ordered a statue for my husband's birthday, and so far, I've received the wrong item twice. Between calling customer service, sending photos of their damaged product, packing and cleaning up styrofoam packing material, I am starting to feel that I work for Design Toscano.

Wish I read before ordering. I ordered a grim reaper table for my son for Christmas. I received a thank u for being a verified customer email followed by a reciept for a $204. Charge and confirmation of order . It said t would be shipped 5-7 days . Well a month later. .Xmas come and gone my son still didn't get it. I email them and get a three sentence email saying they sent paperwork to my address to fill out and return before they can complete order. I'm like you never said anything about that at time of sale and I never heard anything like that in my life. I emailed back why was my card charged and to email me the forms. Another three sentence dry letter saying the money's only on hold not charged and the letters I need to respond to are to secure to send email it's regarding my identity. Wait what? When in life have u heard something like this.??? Didn't I get a thank you for being a verified customer email? And I did get charged not put on hold and what would be secure that they are sending me regarding my identity...wouldn't I be the one sending secure stuff back. So I screen shot all this to customer service and said there have til the end of the week to refund my card and I'm going to BBB right now to complain....what is wrong with these people...terrible