Joanna L.
$4500 and NO website...SCAM beware!
Design Stallion $4500 paid and NO website. This business is a SCAM. I signed up with a website developer service called "Bark" that was to find verified website developers to help me build my website. Shane Watson (not a real name btw) called me from Design Stallion and claimed he was given my info from Bark. He later admitted they use "scrapping" to get your info online. Their website is very elaborate and most of their "reviews" are un-verified "plants". PLEASE read their "TERMS AND CONDITIONS" very thoroughly...once you pay them you will never see your money again nor will you have a workable website. I would not write such a thing about a company if it were not true. I am still in a legal battle to get my money back or even a portion of it. They will respond to this and claim that they sent me a "design mock up" exactly as I requested but that is not true and there is not enough room here to write the entire story. In the least, I hope you will read those terms and be aware that they are NOT who they say they are. I ended up paying a designer to develop a beautiful website for me through the platform that carries my online store. Whoever you use as your website platform..find your designer/developer through them. NOT by an unverified provider. I wish someone had put this info out there for me before I made this mistake. Oh well, "payitforward" right? I hope this company gets what it deserves. Be careful.
Response from Design StallionAug 4, 2023
Dear Joanna Lee, We are sorry to hear about your disappointment with the service provided by Design Stallion. We take all feedback seriously, and we would like to address your concerns. We would like to clarify that we do not engage in any unethical practices or misrepresentations. Our website aims to provide transparent and accurate information about our services and processes. Regarding your claim about not receiving a website, we must mention that our records indicate that a design mock-up was sent to you, as per your specific requests. While we understand that you might have had a change of mind or preferences after reviewing the mock-up, it's essential to note that this falls under the category of "change of mind" and is not covered by our refund policy. As you mentioned, our terms and conditions outline the conditions under which refunds can be considered. We encourage all our clients to thoroughly review these terms before proceeding with any payments. The terms are available on our website at https://designstallion.com/terms-of-service.php Despite the circumstances, we value our customers and their satisfaction. We are willing to work with you to find a resolution that you deem fair. If there are specific aspects of the design or other concerns you'd like to discuss, please feel free to reach out to our customer support team at 609-666-0435. We are here to assist you in any way we can. We would like to assure you that we are committed to providing quality services to all our clients. We continuously strive to improve our processes and ensure customer satisfaction. Thank you for bringing this to our attention, and we hope to have the opportunity to work with you and address your concerns. Best regards, Customer Relations Team Design Stallion