Linda
Didn’t have a good experience and won’t…
Didn’t have a good experience and won’t recommend. They are not very honest. Ordered an item which they claimed will be delivered few days later. Didn’t hear from them for close to a week. Reached out via email and was told they have been busy and will ship out the item same day. The following day, I received an email to tell me they just realized it was in a different store and they need to send someone to go pick it up. Such unprofessional behavior. If I hadn’t reached out, they would have kept mute. I asked for a refund back and just got the notification of refund two days later without a follow up email or apology.
Response from Designer DaydreamApr 17, 2025
Hi! Please note that with the free shipping ground option you chose, in rare cases up to 5-7 days are needed to ship an item in case it is in a different location. 99% of items are shipped in one business day, so we apologize that you were not able to have this experience :( Please understand that this is written on our website in our FAQ. We had reached out to see when you needed your order by and were more than happy to express ship them to you for free to make it by this date, but you had decided to cancel the order instead. I'm sorry that you did not have a good experience, we try as hard as we can to satisfy everyone no matter the circumstance and will take this information moving forward to help us more!