Designed By MemoriesReviews of designedbymemories.com

Scam artists. I ordered a print in April. It's the end of June, and still no product (or refund). They keep saying it will ship next week, Con artists.

This company is a nightmare and a scammer. February I placed an order, got a lot of run around regarding printing issues and was told via email that if I was not satisfied with the extra time in getting my product that I could cancel and get a refund. What a joke! Never received refund, disputed the charge with credit card company and all they cared about was the 'refund' policy. No refunds even though they offered to refund. WTH? Following up with BBB and FBI Cyber crimes division. I am pissed. Definite scam!

I ordered a photo on canvas from the Designed by Memories site in March. Paid $80.00 after I uploaded the photo, and the canvas was to arrive in 7 to 10 days...more than a month later, still no canvas. I emailed a person, (no name) and the response was this..."what the f... lady, calm down." It was another several weeks before I received the canvas...it is just okay, nothing special at all! Never, have I received a response like that from a business. SHAME!!!

I am shocked that there are so many reviews experiencing the same rudeness. I've had the same horrible, rude, unprofessional customer service from this company as the others who have submitted reviews. Jessica Miller responded with the same threat of her "legal team" because I asked for a response instead of being ignored. I mentioned to her that I would put a "stop payment" and Jessica Miller was completely unprofessional. They promise a certain time for delivery but respond with rudeness when asked for an update. I couldn't be more saddened that this gift was a birthday gift and I still have not received it. I had ordered it with plenty of time for them to get it to me. I've ordered from "Designed by Memories" before and the product was amazing. I did have the same issue with the delivery time but ordered again because the product looked amazing. When I asked about the delivery time on my first order. The response was very professional. It's my opinion that they need to get rid of JESSICA.

I am experiencing the exact same horrible, rude, unprofessional customer service from this company as the others who have submitted reviews. Jessica Miller has responded with that same threat of her "legal team" because I have asked for a response instead of being ignored. Even though they did credit me my money back, their promise to deliver wasn't kept. Companies should not guarantee or promise a delivery, especially if items are gifted to others. The reason they gave for the delay was third party issues. Then they promised the item was going out early in the week, which never happened. That is when I asked for refund and received it. BUT, I felt and stated that it would be nice if they sent the item out anyway, free of charge. I couldn't be more saddened that this gift was never received for my daughter's 1st Mother's Day. I had ordered it with plenty of time for them to have gotten it right.

I have had the same experience as the last reviewers - the ‘manager’ replies aren’t any thing but rude w no explanation or apology - WHAT CAN BE DONE? What has anyone done to get a satisfaction?

Do not do business with them. I had very similar experience Michelle Irving reported 4 days also. Very similar response from Jessica Miller.

Read through the reviews to see that there is a common thread here - I think this company is likely a scam so BUYER BEWARE I too was victim to "Customer Support Manager" Jessica Miller. I placed an order and after having NOT received it in over 30 days, contacted support requesting a status update. No response. Followed up 3 days later. No response. I let them know that I would be filing a dispute with my credit card company. No response. I sent another email saying "still no response. Ridiculous" and filed my dispute. That is when the delightful Jessica Miller finally responded! Her response was: You know what's ridiculous? The fact that we clearly sent you an email regarding the delays and gave you an estimate on when it would be sent. What's really ridiculous is you completely ignoring that email then telling us that you're going to dispute the charge. Thanks for that, we are now getting our legal team involved because of this. -- Jessica Miller Designed By Memories Customer Support Team Manager So she has to be a scammer who set this business up and is now reaping what she sowed. The stress must be real over there. DO NOT DO BUSINESS WITH THEM!