DeserveReviews of deserve.com

I've been having a decent experience with Deserve, paying my bills on time, however the app on the Google Play store hasn't been updated for almost a year. People worry about security and when banking apps are updated on a frequent bases it's to make sure customers see the company is in there best interest. Improve your mobile app, respect your user base that has issues with it, it has issues.

I googled "good credit cards for first time-card holders" and Deserve was highly touted. I am 18, making pretty good income for my age, and have zero credit. I was rejected and when I called in to figure out why the agent said "contact a credit analyst". NOT A GOOD CARD FOR FIRST TIMERS! Stay away. They must be great at getting their name out on Google, but not good at anything else.

I have been rejected 4 times already despite having an excellent credit and reason being pointless in antibodies opinion. Am currently a student based on the reasons how do you expect me to fulfill them. Almost like asking for a 23 year old workers but with ten years experience

To whoever is looking for a card and you select deserve credit card do not and I repeat do not apply for this car there are liars you're going to waste your inquiry on your credit report and bring your score down I have a score of 661 and they declined my application so don't waste your time this is what they're stating Serious delinquency and public record or collection filed ● Number of accounts delinquent ● Length of time accounts have been established ● Proportion of current loan balance to original loan amount

It is extremely rare for me to say something positive about a bank. Deserve Pro Mastercard has a no frills, but adequate website and their credit lines are chinsy (they gave me $2k), but their app is good, they are straightforward getting cash back (no hoops with points, they just auto post it to your account every month), and they give a generous 3% on travel and entertainment and 2% on restaurants. (No rolling categories to keep track of). I use this card as my go to card for those categories. NO foreign (international) ATM fees. The low credit line is fine because they only give the 3% and 2% cash back up to $500 in charges per month, and above the $500 they give 1%. That's the only negative for me, hence the four stars and not five. They have good info info the site for people building credit and paying off your balance every month, which you won't find on Wells Fargo's site!! Their rules applying for the Pro card were inconsistent, in fact one place on the site said the Pro card was by invitation only, but they let me open it without one. I like this card.

It’s really inefficient and unreliable. I should get my card in the beginning of September and this is what the company asks me to expect for. But I didn’t get one until the day they mentioned and I called them for the reasons. They replied there was a shipment problem and they would send out a new one that day so I was expected to get it by Sep. 28. However, they sent me an email on Sep. 24 saying there was another shortage producing the card, so all the process would be delayed. I wrote back in anger that they didn’t obey their commitment and they replied the next day that I need to wait for another 7-10 business days for my card, which would be mid-October. They don’t inform every problem until you contact with them. It’s really in worse service and I recommend applying a BoA credit card instead. :) The phone calls are not working at all. Sometimes no one answered but it was during business hour! Sometimes they didn’t even ring!

Horrible customer service. They don't reply for weeks and there is no way to contact the required team. The customer support representatives have little to no information to handle request related to disputes. No effort is taken to verify the information. Highly disappointed with the service. Unsecure. Update: The team from Deserve replied on Trust Pilot in 1 hour but they haven't contact me in 20 days as they mentioned in their reply. When I try reaching out to them they say please email for which I never get a reply. I have been following on my dispute for 3 months now and have not received any reply from Deserve. This is not the way to handle your loyal customers. Totally disappointed.

Great Service