Desert Financial Credit Union Reviews | Read Customer Reviews of desertfinancial.com

Desert Financial Credit UnionReviews of desertfinancial.com

4.5344 reviews
Credit & Debt Services

Desert Financial Credit Union

About Desert Financial Credit Union

For over 85 years, Desert Financial has been Arizona’s most trusted local credit union with over $9 billion in assets, 500,000+ members and over 50 branches. Membership eligibility is open across Arizona with contactless solutions making it easy to click, call or come in. As a not-for-profit cooperative, Desert Financial takes pride in sharing success. In 2025, members received $16 million in dividends via the Member Giveback Bonus. Desert Financial is the official retail banking partner of Arizona State University® and the official banking partner of the Arizona Cardinals, NAU Athletics and the NAU Alumni Association. Federally insured by NCUA. Learn more at desertfinancial.com.

Desert Financial Credit Union (desertfinancial.com) has 344 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: desertfinancial.com
Website: desertfinancial.com
Category: Credit & Debt Services
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 98% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Desert Financial Credit Union reviews

Showing 15 reviews with 4 stars · Clear filters

RN
May 6, 2025
New Client Experience
Representative was pleasant and the documents were correct to work with. The only reason this is not a 5 Star review is the representative did not mentioned there was going to be annual admin fee after the first year.
Response from Desert Financial Credit UnionMay 8, 2025
Thanks for your feedback! We are glad that you found our team helpful and that the documents were accurate. We strive to provide clear and transparent information to our members. We will review our communication processes to ensure that all fees are clearly explained upfront.
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Dion
Apr 29, 2025
Excellent customer service in branch.
Excellent customer service in branch.
Response from Desert Financial Credit UnionApr 30, 2025
Thank you for leaving a review! If you have any recommendations as to how we can improve, please let us know.
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Arthur
Apr 28, 2025
Customer service given at Apache…
Customer service given at Apache Jujnction locatiinon.
Response from Desert Financial Credit UnionApr 30, 2025
We appreciate you taking the time to share your experience. If there is anything we can do to improve, please let us know! You can also give us a call at (602) 433-7000.
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David
Apr 28, 2025
On line banking was not easy to setup
On line banking was not easy to setup
Response from Desert Financial Credit UnionApr 30, 2025
We're sorry to hear that you found Online Banking set-up to be more difficult than expected. We strive to make our services user-friendly and will take your feedback into consideration as we continue to improve our services.
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Daniel
Apr 22, 2025
Approval for a account
Approval for a account
Response from Desert Financial Credit UnionApr 22, 2025
Thank you for sharing your feedback with us, Daniel! If you have any feedback regarding how we can improve, please let us know.
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Hans
Apr 22, 2025
Went fast
Went fast. Friendly service
Response from Desert Financial Credit UnionApr 23, 2025
We're glad you found our service friendly and efficient. Thanks for taking the time to leave a review! If there's anything we can do to improve, please let us know.
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Chris
Apr 21, 2025
Was a fairly simple online process.
Was a fairly simple online process.
Response from Desert Financial Credit UnionApr 23, 2025
We appreciate you taking the time to share your experience, Chris! It's great to hear that you found the process straightforward.
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