Kevin
Spending Money I Don’t Have Waiting for Money I Do Have
I had deposited a check from a Law Firm for a settlement. My deposit would then be held for 7 business days per “Policy”. Had I been informed beforehand I would have deposited it elsewhere. As a result of that ONE oversight I’ve not had the money to pay for repairs on my car. That was the direct cause for the payment over $200 in Lyft fees just to get to work for those 7 “business” days. (In reality: 9 days total since I worked Saturday & Sunday). All to protect your bank from an assumed criminal intent based on people you’ve dealt with in Your Past. This is my first time with this bank. And I question that decision.
Response from Desert Financial Credit UnionApr 16, 2025
We understand your frustration with the hold placed on your deposit. We strive to provide a secure banking experience for all our members, and our policies are designed to protect against potential fraudulent activity. We apologize that the hold on your funds caused you inconvenience. We recognize that this situation was stressful and impacted your ability to cover essential expenses. We value your feedback and will use it to review our processes and communication strategies. If you'd like to discuss your situation further, please give us a call at (602) 433-7000.