Emily R.
Truly awful customer service
Truly awful customer service! I ordered over £250's worth of camel milk over a month ago which I haven't received but also have had no communication on, they don't answer the phone numbers given, they don't answer emails & they have this far totally ignored my request for a refund. Awful company - go elsewhere.
Response from Desert FarmsApr 18, 2024
We're sincerely sorry for the inconvenience and frustration you've experienced. This is not the level of service we aim to provide, and we understand how disappointing it must be to not receive your order or any communication regarding it. Rest assured, we take your concerns seriously and are committed to resolving this issue promptly. Our team will investigate the status of your order and ensure that you receive either your products or a refund as soon as possible. We apologize for any inconvenience caused and appreciate your patience and understanding as we work to make things right. If you have any further questions or concerns, please don't hesitate to reach out.