Desert FarmsReviews of desertfarms.com

horrible..

The only reply I have received in 6 weeks when I paid for 2-3 day shipping is on trust pilot. Trust pilot does not allow you to reply. I have sent countless emails. Attempted to chat online most days. Phone number does not work. All my attempts are being ignored. Customer service is absolutely diabolical

I ordered during the Black Friday promotion and was told that as shipping label was created over a week afterwards however UPS says it doesn't have the shipment and I've emailed the company and there is no one replying about when the camel milk kefir will arrive. The lack of communication about when the milk will arrive is disconcerting. I'm wondering if I should just ask for a refund. I don't like not knowing when it will be delivered as it's a milk product.

On August 28, I placed an order for five bottles of camel milk with the order number #UK13508. Despite the payment being processed, the company has not responded to any of my emails, and their phone numbers are also non-functional. I have tried reaching out through both their Facebook page and email addresses, but I have yet to receive any response. They initially promised delivery within 15 days, but it has been far longer than that. Based on this experience, the company seems unreliable, and I would advise others not to place any orders with them.

FYI: I suggest everyone do their due diligence before feeding this especially to humans (esp infants!) or pets. Camels are notorious for carrying VERS, MERS, MRSA, Salmonella and more (research it). Upon asking the company if they tested for MRSA, they replied: “ The state comes in every 6 weeks and tests the milk and the camels.“ evading my question. When restating my question “Thank you, do they test specifically for MRSA? Thx” so they could not dodge it and was not specific the response was “No, since there has never been a problem with it.”. You may want to ask from WHERE the camels were imported from and REQUIRE/DEMAND proper testing as this becomes life and death as most cases are ASYMPTOMATIC, the risk is great. Due diligence for yours and your family members health and life. Yes, I have 2 who have this.

I cancelled my subscription with Desert Farms last year. Everything was fine for the first 5 months or so and the products are good. But, they then started double and triple charging me even though I only ever had a single subscription. It was very stressful trying to get the money back. I even ended up overdrawn because of it which was very anxiety-inducing as I am self-employed and primary carer to a disabled child. They never actually refunded me the final £111.19 they owed me. Suddenly in August of this year they randomly deducted 6 lots of money from me even though I haven't been a customer since Autumn 2023. Naturally I raised this with them. They keep saying they are sorry and that they will refund me. They also said they would send me a complimentary pouch by way of apology but this has all just been empty promises so far and I will probably have to take them to small claims court. Desert Farms will also comment on this post that they don't ship to the UK. If so why are they tolerating the existence of a Desert Farms dot co dot UK website with exactly the same branding and products and logo? Especially such a bad company which is bringing them in to disrepute? Every product I received from them had the same branding and logo as the mother company in the US and their bank reference has always been "DesertF". Not only would I strongly advise anyone against using this company, I would also advise, if you have used them in the past, to ensure the bank puts a block on them. They are dishonest, unprofessional and untrustworthy.

Hello i didn't make the order 13578 and 13579 please cancel the order and refunds ASAP. The order procedure start yesterday from my account I noticed yesterday once I see the email 2 orders each order 170 pound and you take the money from my account today. I replied those email saying I order that is not correct I immediately cancel the order. I called on your phone number as mention on your website and also try to contact on chat box on your website. Still no no answer no reply. Please cancel my both orders and refund ASAP. Thanks, Tariq Shaikh Dublin Ireland

Do not purchase from this company! I ordered Camel Milk worth £257.82 on the 21st of Nov 2023. It never arrived. The payment was taken from my account on the 22nd of Nov 2023. I emailed the company and left numerous voice messages. My messages were ignored. I finally got a message on the 6th of May 2024 stating the order #UK13401 has been cancelled. No refund was issued. I wrote again on the 4th of June 2024 requesting a refund. I sent a chase on the 10th of June 2024. I have received no response. I ran into a friend at the weekend who originally recommended the product to me. She said she was also waiting for an order that never arrived and has tried to reach Desert Farms but with no success. It is unacceptable that Desert Farms continues to take peoples money and does not supply the goods. This is the definition of a scam! I have sent Desert Farms my bank details to facilitate the refund process and have not heard back. Purchase from the UK site at your own risk! You have been warned!!