John
Never received order
Never received order. Customer service not willing to make it right.
Welcome to our Store. We offer an extensive selection of goods across multiple categories, ensuring we cater to your diverse tastes and preferences.
Descorative (descorative.com) has 15 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 9 reviews with 1 star · Clear filters
John
Never received order. Customer service not willing to make it right.
Flight
Package came completely damaged, broken and completely unusable. They refused to offer any kind of refund or exchange even after providing multiple videos and photos showing proof of how the package arrived to us. will never use this website again. Would give zero stars if i could.
Kate W.
Horrible, do not order from them. I placed an order 3 weeks ago, still shipping. Tracking number provided is not found in the tracking system. I think this company is a fraud.
Response from DescorativeJun 18, 2026
Dear Customer, Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the issues you encountered with your order and fully understand your disappointment and frustration. To ensure that we can process your case quickly and accurately, please contact us via: Email: [email protected] Please provide the following information: Phone number Recipient's name The email address used when placing the order We are committed to doing everything we can to resolve the issue and will continue working on it until you are satisfied with the outcome. Once again, we sincerely apologize for the inconvenience caused and appreciate your patience and understanding.
Scott
Didn’t order let ur customer service said I did they also said I pay it threw my PayPal account I don’t own a PayPal account plus couldn’t cancel the order n much ad it was pitched I got it in n e ways n it well not hold my phone proper wont lock in always lose! Completely unsatisfied!
Response from DescorativeJun 15, 2026
Dear Customer, Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the issues you encountered with your order and fully understand your disappointment and frustration. To ensure that we can process your case quickly and accurately, please contact us via: Email: [email protected] Please provide the following information: Phone number Recipient's name The email address used when placing the order We are committed to doing everything we can to resolve the issue and will continue working on it until you are satisfied with the outcome. Once again, we sincerely apologize for the inconvenience caused and appreciate your patience and understanding.
Vickey T.
I placed my order on May 7th, it is now June 5th and still no delivery, all I get is a tracking email that continues to tell me it’s in transit! It originated in Austria, there is no customer support whatsoever, no telephone number so what am I supposed to do? I feel that I got scammed and now I’m out 60.00.
Response from DescorativeJun 15, 2026
Dear Customer, Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the issues you encountered with your order and fully understand your disappointment and frustration. To ensure that we can process your case quickly and accurately, please contact us via: Email: [email protected] Please provide the following information: Phone number Recipient's name The email address used when placing the order We are committed to doing everything we can to resolve the issue and will continue working on it until you are satisfied with the outcome. Once again, we sincerely apologize for the inconvenience caused and appreciate your patience and understanding.
janice H.
I haven't received the item and the company refuses to understand what I am saying. Their tracking says that it was delivered on the 1st June When I contacted them I was told it was on its way still. Then another tracking link which once again says that it has been delivered. So frustrating. I have asked for a refund
Response from DescorativeJun 15, 2026
Dear Customer, Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the issues you encountered with your order and fully understand your disappointment and frustration. To ensure that we can process your case quickly and accurately, please contact us via: Email: [email protected] Please provide the following information: Phone number Recipient's name The email address used when placing the order We are committed to doing everything we can to resolve the issue and will continue working on it until you are satisfied with the outcome. Once again, we sincerely apologize for the inconvenience caused and appreciate your patience and understanding.
Nichole
First, the purchase I made from Descorative was accidental. I sent an email to them as soon as I realized what happened, according to the instructions on their website to cancel a product before it is shipped. This request was sent less than 4 hours after receiving the order confirmation. They ignored my request and instead shipped the item out 2 days later. On top of it, my order summary showed a total of $39.22 but I had $50.99 deducted from my account. This website/company is a scam. I received the product on October 22 and have emailed two different email address to obtain instructions on how to return my product and have yet to receive a response. Started emailing on October 27 to get return details and to date, no response to the two different email addresses. The return window is 14 days after receipt. How convenient for them to ignore me.
Joe I.
Bought a garlic presser from this site. Total piece of garbage. It didn’t cut the garlic at all and the metal bent the first time I used it. They offered 4 dollars compensation. Stay away.