John
Never received order
Never received order. Customer service not willing to make it right.
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Descorative (descorative.com) has 15 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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John
Never received order. Customer service not willing to make it right.
Flight
Package came completely damaged, broken and completely unusable. They refused to offer any kind of refund or exchange even after providing multiple videos and photos showing proof of how the package arrived to us. will never use this website again. Would give zero stars if i could.
Jim R.
Support understood my issue and made quick work of correcting it for me. Thank you.
Kathryn F.
I would have like to have a pamphlet showing how it can be used while exercising.
Geni
Only tried it once because I just received it
Monica D.
Took forever to be mailed from order date and came with box destroyed possibly in mailing. Not sure if this product will work yet.
Kate W.
Horrible, do not order from them. I placed an order 3 weeks ago, still shipping. Tracking number provided is not found in the tracking system. I think this company is a fraud.
Response from DescorativeJun 18, 2026
Dear Customer, Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the issues you encountered with your order and fully understand your disappointment and frustration. To ensure that we can process your case quickly and accurately, please contact us via: Email: [email protected] Please provide the following information: Phone number Recipient's name The email address used when placing the order We are committed to doing everything we can to resolve the issue and will continue working on it until you are satisfied with the outcome. Once again, we sincerely apologize for the inconvenience caused and appreciate your patience and understanding.
David Mcdonel J.
Excellent service