Dermwarehouse Reviews | Read Customer Reviews of dermwarehouse.com

DermwarehouseReviews of dermwarehouse.com

4.86,967 reviews
Salons & Clinics
1010 Taylor Station Rd., Suite D, Gahanna, Ohio

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Dermwarehouse

About Dermwarehouse

DermWarehouse.com is a dermatologist-owned and operated skin care and beauty website, serving customers from around the country. Founded by board-certified dermatologist, Dr. Alan J. Parks, DermWarehouse offers high-quality, professional-strength skin care, makeup, and hair care products as well as expert advice, information, and tips. Our aim is to help you look and feel confident, radiant, and healthy and our knowledgeable staff is hands-on and eager to lend their support! We love making recommendations about the best products to meet our customers’ needs, so let us guide you to the skin you’ve always dreamed of.DermWarehouse is a family owned and operated business. Dr. Parks is the dermatologist behind the brand. His wife, Robin, is in charge of the shipping and logistics. Their daughter, Stefanie, runs vendor relations and handles the day-to-day operations, and their son, Jason, is the digital marketing guru. Founding DermWarehouse has been a long-time dream for the Parks family!DermWarehouse is unique in our obsession with quality and customer service. Not only do we offer the highest quality skin care, makeup, and hair care brands, our goal is to ensure that customers are able to make informed decisions about which products will be most beneficial for them and their skin care needs. We want you to look and feel beautiful, but we also want you to understand the products you’re using and know why they work. We offer our customers a uniquely complete and positive online skin care experience and we will spare no effort in helping you achieve the highest quality results for your skin.

Dermwarehouse (dermwarehouse.com) has 6,967 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: dermwarehouse.com
Website: dermwarehouse.com
Category: Salons & Clinics
Location: Gahanna, Ohio
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Dermwarehouse reviews

Showing 49 reviews with 2 stars · Clear filters

Emily W.
Feb 19, 2026
Good products but MAJOR complaint
While they have good products and shipping, I have a complaint that caused me to cancel my subscription order. They do not send ANY emails before fulfilling a subscription order. So I have NO opportunity to change my order. Also they do not send ANY invoice or receipt, so I have no way to know what I’m being charged unless I log on to my account online. I will probably order from them again, but I will not be using their subscription service again.
Response from DermwarehouseFeb 23, 2026
Hi Emily, Thank you so much for shopping with us! It looks like you have unsubscribed to our emails, which is why you are not getting any emails from us. We send a subscription reminder 3 days prior to the subscription running, and email again 1 day prior. We also send an invoice for each and every order, as well as the tracking information when an order ships. Let us know if you would like to re-subscribe your email. I will give you a call as well to talk about this!
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AG
Feb 16, 2026
DID not Work
I purchased multiple CLN products, which are priced higher than standard shampoo and conditioner, for my six-year-old granddaughter's scalp eczema. However, she continues to experience itching on her scalp after using them.
Response from DermwarehouseFeb 23, 2026
Hi AG, Thank you so much for shopping with us! I am sorry to hear the product did not work well for you, sometimes they require a few weeks of use before you notice a difference.
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TCinSeattle
Jan 17, 2026
A "discount" for first-time customers…
A discount for first-time customers automatically showed up in my cart, which I activated. The coupon code arrived and was accepted. However, when I went to purchase my cart, there was a code but it showed $0.00 with no explanation. I abandoned my cart as I felt a bit like a bait-and-switch victim.
Response from DermwarehouseJan 19, 2026
Hi, and thank you for trying to shop with us! Please give us a call so we can help you place your order with the first time discount. It could be that the product you were trying to purchase was already marked down on our website. You can call us at 614-965-6107
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Pierre T.
Oct 20, 2025
The checkout page refreshed every few…
The checkout page refreshed every few seconds, preventing me from making a purchase.
Response from DermwarehouseOct 20, 2025
Hi Pierre! I'm so sorry to hear this was happening! Please give me a call and we can place your order over the phone! 614-965-6107
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Se
Sep 3, 2025
Website said you had product that I…
Website said you had product that I ordered and it was out of stock. Even though you were out of stock you still charged my credit card!
Response from DermwarehouseSep 3, 2025
Thank you for shopping with us, Susan! As a small family business we do not keep a large inventory on our shelves to ensure our customers get the freshest products possible. It is part of our Terms and Conditions that your card is charged at the time of purchase. We did ship your order out via FedEx to get to you as soon as possible.
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janet I.
Feb 25, 2025
I had such a difficult time checking…
I had such a difficult time checking out. I re-entered 3 times to check out. I finally emailed for assistance with my orders incomplete.
Response from DermwarehouseFeb 25, 2025
Thank you so much for shopping with us, Janet! I am sorry to hear you had struggles placing your order. You can place your order via phone with us!
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Gayle D.
Feb 16, 2025
The box was skimpy
The boxes were good, but for the last several months have been skimpy and lacking. I used to look forward to the boxes but now nothing special.
Response from DermwarehouseFeb 17, 2025
Thank you for shopping with us. We're sorry that you feel the box was skimpy. January box had a full size product in there by Biopelle and February had several travel size products. Each box is worth over $150 per box. Products may look small put they do have value to them.
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S A.
Jan 22, 2025
Different Ingredients
I ordered VMV Essence Skin-Saving Toothpaste because I thought it contained the same preparation/ingredients as listed on the VMV website (which is Sold Out). Once received, I noticed the foaming action & looked closely at the ingredients - found that what I received actually contains SLS (foaming agent). Went back into VMV website and tubes look identical, except the fine print is slightly different. I would not have ordered this toothpaste with sodium laurel sulfate in it! How I was fooled, since the pictures of the product look identical to the manufacturer's 'sold out' product. I won't return these, but will also not ever order this product from here again.
Response from DermwarehouseJan 23, 2025
Thank you for shopping with us. We're so sorry to hear about the issue with the product. We are an authorized seller of this brand and will reach out to VMV to see why it's not listed on the products we recently received from them. We don't want you to keep products that you don't like. We'll give you a call for a return or see if there is anything we can do correct the issue.
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