Dermwarehouse Reviews | Read Customer Reviews of dermwarehouse.com

DermwarehouseReviews of dermwarehouse.com

4.86,967 reviews
Salons & Clinics
1010 Taylor Station Rd., Suite D, Gahanna, Ohio

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Dermwarehouse

About Dermwarehouse

DermWarehouse.com is a dermatologist-owned and operated skin care and beauty website, serving customers from around the country. Founded by board-certified dermatologist, Dr. Alan J. Parks, DermWarehouse offers high-quality, professional-strength skin care, makeup, and hair care products as well as expert advice, information, and tips. Our aim is to help you look and feel confident, radiant, and healthy and our knowledgeable staff is hands-on and eager to lend their support! We love making recommendations about the best products to meet our customers’ needs, so let us guide you to the skin you’ve always dreamed of.DermWarehouse is a family owned and operated business. Dr. Parks is the dermatologist behind the brand. His wife, Robin, is in charge of the shipping and logistics. Their daughter, Stefanie, runs vendor relations and handles the day-to-day operations, and their son, Jason, is the digital marketing guru. Founding DermWarehouse has been a long-time dream for the Parks family!DermWarehouse is unique in our obsession with quality and customer service. Not only do we offer the highest quality skin care, makeup, and hair care brands, our goal is to ensure that customers are able to make informed decisions about which products will be most beneficial for them and their skin care needs. We want you to look and feel beautiful, but we also want you to understand the products you’re using and know why they work. We offer our customers a uniquely complete and positive online skin care experience and we will spare no effort in helping you achieve the highest quality results for your skin.

Dermwarehouse (dermwarehouse.com) has 6,967 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: dermwarehouse.com
Website: dermwarehouse.com
Category: Salons & Clinics
Location: Gahanna, Ohio
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Dermwarehouse reviews

Showing 134 reviews with 1 star · Clear filters

Jessica C.
Oct 15, 2026
I was disappointed in my order
I was disappointed in my order. I have ordered Alphaeon Alpha lash for years. They changed to their brand without asking me. I called and got a VM that said it was the same product? How do I know this?
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Janet
Aug 27, 2026
Poor Customer Service
After receiving a delayed-email, I cancelled my order and my subscription. Then you notified me that my product was shipping. had to make several phone calls to try to stop the shipping. Finally the Customer Service rep confessed that she had never processed my cancellation requests. Please stop contacting me.
Response from DermwarehouseAug 27, 2026
Thank you for bringing this to our attention, Janet. We sincerely apologize for the inconvenience this mix-up has caused. Upon reviewing your account, we can confirm that your refund was processed and your subscription was canceled on the dates you originally requested. It appears that due to a technical issue within our shipping software, the cancellation did not process as it should have, and we are truly sorry for that. Please be assured that your subscription has now been fully canceled and your refund has been issued. We appreciate your patience and understanding.
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Jen
Aug 17, 2026
Eyes Red reaction
I received the serum, and applied it, and instantly my eyes got red and my heart rate was high, this serum gave me a reaction, I will be returning it. Very disappointed since it’s supposed to be made of the best, but now I will read closely for ingredients. I wrote this so others try it out first before using fully on eyes.
Response from DermwarehouseAug 18, 2026
Hi Jen, We're so sorry to hear that the product didn't work for you. Please give us a call to arrange for a return.
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Margaret S.
Jun 24, 2026
never rec d my purchase?
never rec d my purchase?
Response from DermwarehouseJun 24, 2026
Thank you for shopping with us, Margaret! We're sorry to hear you haven't received your order. We show that we shipped your order out on 6/8 and it appears to be stuck with the post office, We'll reach out to the post office to see what the issue is. We also left a message on your voicemail to give us a call, we would like to verify your address before a replacement order is sent.
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Rachael R.
Jun 2, 2026
I ordered a product over 2 weeks ago…
I ordered a product over 2 weeks ago and have no idea when it will ship. Very disappointed.
Response from DermwarehouseJun 4, 2026
Thank you for shopping with us, Rachael. We're so sorry for the delay. The product you order is currently out of stock. This brand seem to always have out of stock issues and never know when the shipment is going to arrive due to it coming out of the country. If you'd prefer that we cancel the order, just let us know.
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David A.
May 25, 2026
I have not received my product yet i…
I have not received my product yet i was charged weeks ago.
Response from DermwarehouseMay 26, 2026
Thank you for shopping with us, David. We're so sorry for the delay of your shipment. Our Revision representative didn't place the order in a timely manner which caused the delay. The shipment is due to arrive to us today and you'll receive tracking today, we'll have your order expedited. Sorry again for any inconvenience this may have caused.
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Jonathan F.
Apr 15, 2026
Never received anything
Never received anything, not even tracking number or shipping alert.
Response from DermwarehouseApr 15, 2026
We have been trying to get ahold of you and left messages and sent email for you to call us on this order. We need to verify for this order before we can ship out, our fraud software picked up on the order and wanted us to verify it before its shipped. Please give us a call and we can have the order shipped 614-965-6107
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Azadeh F.
Mar 16, 2026
Charged me for a membership refill item…
Charged me for a membership refill item and the item has not been sent. Emailed them about the missing item and was told they were hoping it would come in within a week. The week has passed and still no item. Have to chase them to get an item for which they have already charged me for...
Response from DermwarehouseMar 16, 2026
Thank you for shopping with us, Azadeh! We emailed you a status, and the tracking of the order when it shipped last week to a different email that you used for the order. This is on it's way to you!
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