Esther M.
Great customer service!!
I ordered a shampoo online, then realized after I had paid that I mistakenly ordered the conditioner (my error). I immediately called Dermwarehouse (it was just after 6pm), and when no one answered I left a message asking if they could cancel the order and that I would order the shampoo instead. The next morning I got a call from Stephanie, who told me the order had already shipped, but that I could send the product back. I was really impressed that she called me back that quickly, and was very very nice about it. In the end, I decided to keep the conditioner and ordered the shampoo, and the delivery was extremely fast on both. I was very impressed with the service!! Will shop again at Dermwarehouse!
Response from DermwarehouseJan 21, 2019
We're always here to help whenever we can, Esther. You can reach out anytime you need anything at all. Thanks so much for shopping with us and we look forward to seeing you back on DermWarehouse.com soon!