John
No product, poor communications.
I ordered, and there was a clarification "needed" about my address. That was done by Aug 4, and now on 8/10 it hasn't shipped. One mail claimed they were waiting for stock. I should have been warned this. By the number of reviews I see, this seems a systemic problem. A product I could have picked up at several stores locally.
Response from DermwarehouseAug 10, 2020
Hi John. We're so sorry about any delay with your order. We're unfortunately still waiting on this product to come in - some of our vendors have been behind due to Covid 19, but we're doing our best to get all orders out as quickly as possible. If an order is behind, we do always notify the customer to let them know and if you'd prefer to cancel the order, we can absolutely take care of that for you. We're very frustrated too when there are delays on products so we totally get your frustration. We will give you a call to see how we can make this right.