DermwarehouseReviews of dermwarehouse.com

Response from DermwarehouseDec 6, 2020

We are so very sorry for the delay. In checking your tracking just now it looks like it has started moving. We had an issue with the packages from this particular day being scanned improperly and we're doing our very best to get this issue sorted out for any customers that were affected. We'll give you a call to further discuss and if needed, we will absolutely send you a replacement product. Again, we sincerely apologize for the tracking issues with this.

Response from DermwarehouseDec 6, 2020

Hi Gail, we're so sorry for the delay. We had an issue with our packages being scanned on the day you placed your order which is why the tracking isn't showing properly. We did send your package out on the day it was delivered and it is on its way to you. We will give you a call to talk about getting you a replacement sent out. Again, I apologize for any delay. We're doing the very best we can to handle this situation with the customers that were affected and we will make sure you get your package.

Response from DermwarehouseDec 3, 2020

Hi Dr. Smart. We shipped your item out to you on the day that your order came in. I just tracked this and it looks like something must have happened to it in the mail because the tracking has not moved at all. We're going to send over a replacement product right away. We tried to reach out to you to discuss what happened but the phone number we have didn't go through. We're so sorry for the delay on this but we will get your product to you ASAP.

Response from DermwarehouseNov 29, 2020

Hi Robert. This review was for a subscription renewal - you had signed up for this and your subscription renewed. We'll give you a call to get this cleared up.

Response from DermwarehouseNov 28, 2020

Hi Kathy, we're so sorry about the delay on this product. As we mentioned in the email update we sent you the day you placed your order, we're waiting on a new shipment of this which should be in on Monday. We had a huge influx of orders for this product, but we're doing our best to get all of these orders out as soon as we possibly can. We assure you we will get your product out ASAP. We'll have someone from our team give you a call to discuss the status over the phone. We're so sorry again for the delay.

Response from DermwarehouseNov 27, 2020

Hi Hilary. We're so sorry about the delay on this product. We did email you as soon as you placed your order to let you know there would be a delay. We had a huge influx of orders for this product all of the sudden and we're just waiting on our new shipment which is scheduled to arrive to us on Monday. We will make sure to get your order out as soon as we get this shipment in. Someone from the team will give you a call to make sure you're getting our emails and to give you an update over the phone. Again, we're so sorry for the delay and inconvenience.

Response from DermwarehouseNov 5, 2020

Thank you so much, Andrea! We're so happy to hear that you are enjoying your products!

Response from DermwarehouseOct 28, 2020

Marilyn, we're so sorry that you had a bad experience with the product you purchased. We would be more than happy to help you with a return of this product so you can get your money back. We would never want you to pay so much for something that doesn't work for you. We'll have someone from our team reach out to you.