Karen A.
After a false start with the facial …
After a false start with the facial sculptor not turning up for nearly 5/6 weeks then breaking after a few uses, i sent a complaint which was answered promptly and product replaced

Dermawell is a beauty-tech brand specialising in science-backed facial sculpting and anti-aging solutions.Our mission is simple: to help people feel confident in their skin with results-driven tools that lift, firm and rejuvenate—without needles, downtime, or expensive clinic visits.We’re best known for our 3-in-1 LED Facial Sculptor, combining red, green and blue light therapy with EMS microcurrent for visible improvements in puffiness, jowls, jawline definition, wrinkles and overall skin tone. Every device is designed with safety, quality and long-term skin health in mind.At Dermawell, we believe great skincare should be accessible. That’s why we offer fast worldwide shipping, a 60-day money-back guarantee, and a dedicated customer support team ready to help with anything you need.Join thousands of customers who trust Dermawell for their daily glow, contour and self-care routine.
Dermawell (dermawellmd.com) has 30 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Karen A.
After a false start with the facial sculptor not turning up for nearly 5/6 weeks then breaking after a few uses, i sent a complaint which was answered promptly and product replaced
Eileen R.
Bought a sculptor a week ago and it has already broken apart ! I got in touch with Dermawell and was asked to send a video, after which they then said I had to return it to Australia covering the postage myself. They would then send it off for 'inspection ' and refund me when they accepted the fact that it was broken ! I refused to pay for postage and asked for a pre paid label, after which they offered a 50% refund !! This is a dodgy company, and I think they sent me an item which was not genuine and probably a return! The name Dermawell actually 'rubbed off' the sculptor. I am going to report them to Trading Standards. FOLLOW UP. I'm still in contact with Dermawell as they haven't resolved my problem. I am asking for a full refund,AND a replacement, as I am so disgusted that they think it's not a problem sending a faulty item, that breaks after a week. But now I have been told they will only offer one thing or another not both, and if I want a refund, I have to send the sculptor back to Australia, at my cost!! I am beyond furious over this,as it's not as if I've just changed my mind and want to return it....it's broken completely!! I would think twice before buying from this company, they are very patronising and not at all considerate...beware! After reading so many other negative reviews, I realise this company is a joke with no scruples whatsoever....avoid at all costs !
Response from DermawellJun 16, 2026
Hi Eileen, We're very sorry to hear about your experience and understand your frustration. We would like to clarify that a full refund was already processed on 5 June. We also recently contacted you directly to apologise for the issues you experienced and offered store credit as a goodwill gesture. We take customer feedback seriously and are continuously working to improve both our products and customer support. Thank you for bringing your concerns to our attention.
Kandy
The Dermwell collection is amazing. Although I've only had a couple of days to use it. I've been using it day and night. This is not an overnight miracle system. Like I said I've only had my system for a couple of days and I'm loving what I'm seeing in the mirror. Plus my skin is as smooth as a baby's butt. That just a perk as this system is to get rid of cellulite. I use it on my face also. It's helping my jowls and my turkey neck. You owe it to yourself to try this out. You won't regret it. I promise
Loretta B.
I have been happily surprised with results im already seeing an its only been 2 weeks that ive been using Dermawell system. I was shocked to see a resent picture of myself and someone asked me what ive done because i look 10 years younger than the last picture. Thank you .... im so glad that i bought your product to try.
Karen H.
The instructions were not informative enough. It would have been nice to have received a bottle of serum to use with the device when it arrived. It’s taken a quite a few YouTube recordings and uses to work it out. The face masks don’t have enough information on them either. My skin is feeling lovely and I’m glad I purchased it. I think it’s going to take a bit more time to see results as I’m in my late 60s
Mario
This device was bought for my mom and she’s amazed with the results that she sees everyday so is the best option for beauty treatment at home. Well done
Karen A.
After waiting nearly 5 weeks to get the 3in 1 led facial sculptor it finally arrived April 10th, I used about 12 times before it stopped working the light comes on but no vibration. I'm extremely disappointed , don't waste you money .
Response from DermawellJun 16, 2026
Hi Karen, We're truly sorry to hear about your experience. We completely understand how disappointing it is. We've been trying to get in touch with you because we'd really like the opportunity to make this right. Our warehouse team is also actively checking on the quality of our devices, as feedback like yours is something we take very seriously. Please know that we're happy to offer either: • A full refund, or • A 100% replacement device We sincerely hope you'll reply to our message so we can resolve this for you as quickly as possible.
Ruby D.
I like the dermawell been using it on my face and arms I've only been using it for a week but I'm very hopeful ☺️