Derma EReviews of dermae.com

I love their products. I use all their anti-aging skin care products as well as conditioners for my hair and sunscreen. But, their customer service is very poor. The customer service agents are nice and polite, but they do not solve your problems. A particular sunscreen left white marks on my bathing suit and on a skirt. It did not wash out so the damage is permanent. Apparently they are investigating, but in the meantime, did not offer to do anything for me. Whenever I call back to check on the progress of their investigation, they don’t know who I am and again offer me nothing. It is a shame, but this is typical of almost all customer service these days. I would like to stop using their products, but I probably won’t because of the quality. But I do want to say customer service care beware.

Great products, but DermaE is not competent in logistic. I ordered from Amazon for years without problems. I don't know why I had the stupid idea of ordering from them directly. A few minutes ago, my second DermaE delivery arrived, and it's the second time something is missing. They sell a joke of a "glow set', which is basically 2 samples and some junk. The junk they delivered, but one out of only two samples is missing. Naturally, the sample of the cream I wanted to try. This company made me pay $15 for a sample.If you don't care about sending orders correctly, why do you even bother to make good products?