DerandyReviews of derandy.com

my dress is way too small! I am bigger than I thought! how do I return it?

I ordered 3 cotton-blend dresses. I know fabric (!) and IF the dresses have any cotton in the fabric, it is a minuscule amount - not enough to be called cotton blend! The polyester fabric is cheap, shipment was about a month (!) and the garment quality poor, and size/fit inconsistent at best: one item fit well and the others were tight- all size M). I complained and Derandy defended the fabric as cotton blend, and said they would refund $15 from an order over $100! NOT AS ADVERTISED!!!

I received one dress and it was great. My most recent order was not the same. For days I have written to request a return and have not received any response. Poor customer service

Nothing about this dress is as advertised. The fabric is cheap polyester. I ordered a size larger and it’s too small. The print doesn’t even look like the photos. It’s horrible. I’m trying to get a refund. No paperwork came. And the return address is Joe doe.

Delivery was perfect but my dress has no label were it was made what kind of materials and how to care for it

I am very disappointed with this company. I am trying to return 3 dresses which do not fit the way the pictures look like. I am getting emails back regarding my return insisting that I take pictures of the dresses so they can proceed with my return. This doesn’t sound right. All I am asking for is the return address, which I cannot get from them. Today, I asked for the Legal Department

I wish I'd stumbled across this page when I was getting ready to order 3 dresses from this company. Took about three weeks to arrive, which was fine. Disappointed when they did. Ordered large (when I'm usually a medium), as I suspected this was a Chinese company and it is. None of them fit correctly. Two are hideously large, though tight on the bust. One of these looks like a maternity dress. Completely unwearable. And surprise, their return policy is non-existent. I, too, was asked to provide photos which I'm not going to do, as that seems like inviting a computer hack. I don't know why I'm surprised. First clue: no paperwork in the package, much less mention of how to return anything, second: "Joe Doe" in Queens is the return address, third: no washing instructions. What a waste of money.

Derandy appears to be a Chinese company doing an internet business with ads on Facebook and Instagram. Unfortunately, they are not an honest business. I purchased a dress ($37.99) from them, paid a $14.99 shipping charge (total was $54.99), and received the dress about 2 weeks later. It did not fit, so I communicated with their customer service email, gave them the order#, saying I wanted to return it. I was asked to "send photos" which was bizarre, but I sent photos and explained that I wanted to return because it didn't fit. Their next email was essentially asking me to "please understand" blah, blah, blah, and then offering me $4 and saying I could keep the dress. I told them I wanted to return the dress for a full refund. Their next email said they could not give me more than $9, because their return warehouse is in Dubai, and shipping is very expensive, and if I insisted on returning the item, I would have to pay shipping to Dubai! I have no idea how this company is allowed to do business in the US or any civilized country with consumer protection laws. I will be reporting them to the Federal Trade Commission. If I can find a way to get Facebook to stop allowing them to advertise, I will do that. Don't fall for their scam. It appears that many of their positive reviews are fake, as evidenced by the non-idiomatic English and repetitive use of the same glowing terms.