DeputyReviews of deputy.com

Easy to use platform with a multitude of features. Makes tracking employee hours + setting rosters a breeze.

The program is so simple and fun to use!! Makes my job as a scheduler so much easier!! Thank you! Vonnie Jacobson Director of Operations for Integrated Health Services

Reliability and accuracy lot Deputy is very high. Having worked with a bunch of others, I strongly recommend Deputy.

I would echo what recent reviews are saying about Deputy support but my main gripe is about the annual leave management system. It's underdeveloped but comes at a premium cost. When things go wrong, and they have done frequently for us due to the merging of two Deputy accounts and the recent updates to the system, be prepared to spend days and days working out what's gone wrong and how to fix it. Deputy claims to save you time and streamline processes, and it has done that for scheduling, but far from it for annual leave. We'd be better off with pen and paper! Simple things can't be done, such as: 1) Exporting a CSV file showing total number of holiday days per employee per pay cycle (it displays on the custom report but doesn't export to CSV) 2) Employees being able to check how many days leave they have remaining on their mobile app (it's never accurate as leave approved for the following year will be deducted from the current year's balance) There was an issue with the last update where you had to mark annual leave timesheets as paid before they would deduct from the balance. We pay monthly, so this meant the balances were incorrect all month until that one day they got marked as paid. This has now been rectified by Deputy, but it left us out of pocket as we overpaid holiday to a number of people during that time. No compensation from Deputy for releasing an untested update to it's customers. As others have said, you can never speak to a Manager so in sheer desperation in Nov 2023, I reached out to one of the Customer Success Managers, Kat Doria on LinkedIn and she did arrange a video call with me. During the call she said she'd help with a few things, including sorting the problem we've been having for 12 months now regarding the duplication of shift offers... ...but she never got back to me. So disappointing!

Customer support is woeful. Phone support assistants are trained to repeat your question. Then waste your time guiding you to the simple on line instructions you have already tried nine times out of ten. They can't help with anything even remotely complex. They waste so much of your time. I wasted an hour just trying to explain the problem to people who couldn't speak English very well. Borderline unethical given the claims they make.

So disappointed in their customer service. Have been trying to fix a synching issue with Xero for 5 months. Basically the customer service involves apologizing and saying the issue will be escalated. Its seems the goal is to make you so frustrated you give up. There is no way to speak to a manager or anyone in charge. They have set it up so there is no accountability. You will just keep going in circles Apart from the synching issues it seems to work well which is why the customer service response is so frustrating.

I have used deputy for many years, where has the support gone. trying to get help with one issue and support is non existent. they use to be so good with their support

Regrettably, Deputy has provided the worst customer support I've ever encountered. A simple request was met with an astoundingly complex and outdated process. The support representative offered no direct assistance and simply forwarded our concern to another team. It's as if they were washing their hands off our issue rather than genuinely helping. This experience has been frustrating and has seriously tarnished Deputy's reputation for us. Frankly, it's made us reconsider our choice of software provider. Bottom line: If you're looking for reliable and efficient customer support, steer clear of Deputy.