Venelium HostingReviews of deploys.io

They were not able to do what I asked him to do

Great service, fast support, just amazing

I used their website hosting, and its great! they have unique features that there's no other host has them and with the same price as any other host offers. Overall it's great hosting company, and the owner is a very nice person :)

It's a very good and very cheap host! It did take a while though to get everything running!

Second Edit: After first pretending to reach out to me out of customer care, they have now after months decided to flag my review falsely as a false review. I am sending Trustpilot the necessary proof to get this reinstated. Do NOT let this company get away with censorship. Edit: I have marked edited parts of the review with [] to clarify some things they responded to - I do not wish to further engage this personally as I've since found a service I am more happy with and their response time was rather slow last time, so to anyone reading the review, take their will to communicate for what it's worth. Deploys.io is very clearly an ambitious startup. Their web presence is one of the best I have ever seen which prompted me to give them a try to begin with. Unfortunately, a fancy bootstrap 4 page isn't everything in server hosting. In terms of pricing, Deploys.io are very cheap in the VPS area as well as the web area. However, with Deploys,io, the devil is in the details. First of all, 1000 GB is [very low in today's standards. They indeed do not claim unlimited bandwidth but also do not further specify on their promotion page up until purchase point where the limit is in fact mentioned in rather small text.] Deploys.io seems to be more focused on small personal servers rather than businesses so this is not entirely unreasonable, but it is still [questionable] marketing. Their web-presence also tends to fall apart as soon as they bring in 3rd party web interfaces that are in stark contrast to their own web presence, there is also some missing icons that don't really help with looking professional. [When cancelling a service and during booking, PayPal also mentions a personal name rather than company name, and it looks like payment is only cancelled manually upon request,] which just doesn't look good. They also have their server cluster set up in a way where manually setting up an SSL certificate seems impossible, because the server already has some wrong certificate from a "cPanel" from their site. [According to their response they automatically generate SSL certificates which is fair enough, but really just a headache if you want to deploy your own certificate, especially since I've not seen this mentioned on their promotion page nor the client area personally. This method] disallows me to set up some of the stuff I would usually be able to set up (e.g. a GitLab instance) [at least until their service updates itself - and unless you can manually change the certificate it is also quite the pain if you actually have a paid certificate by another CA] In terms of product and service I would probably give Deploys.io 2.5 stars. The real reason I am giving them one star is because of their team. First of all, the support, while savvy, is slow. It is very slow through their tickets, and they also have a discord server with a ticket system, which is, however, also slow and inconsistent. You may wait 2 days for a one-line response, post a follow up question within minutes, and go unanswered for another day. All the while you can see clearly underage people arguing in their general chat, ridiculing each other, it's quite the watch. You may see their very positive trustpilot score which they flaunt quite a lot. The main reason I have decided to give them 1 star is that they actively censor trustpilot reviews. You can see this by simple going through other reviews and their report responses. This is not a correct way to deal with negative feedback and together with my bad support experience and slightly disingenous marketing is why I am giving them one star. Hopefully Deploys.io will be able to raise their service to the level that their web presence promises at first.

Update: While the below statement remains true still, they've been speeding up their reply times, and have become more available. Their service still remains at the top of my recommendations, and I will vigorously tell everyone who needs something server based to be in contact with this team. Overall, the products they offer, the service, the user interface, and many more features are wonderful, intuitive, and overly simplified and easy to navigate. A 10 year old could do it! While the service provided, and many more of the aforementioned features are wonderful, the customer support is lacking, but let me go a bit more in-depth. When they help with a problem, it goes by incredibly fast. The problem is how long they take *to* help with the problem. They will take hours, and days to respond to one message, or several of. This however, does not necessarily diminish the value of their products, or services. When there are no issues from the customer side, or managing the server, (again, mostly customer side) that require immediate, or at least relatively fast answers/help, the company maintains a high 5/5 review. However, the review I am placing is due to the lackluster support offered to the customers. As any company they are obviously very busy, but having to wait to solve any type of issue, (especially monetary) for several days for a clear response is not worth a 5/5 review. Needless to say, the support I've gotten, and the service they provide are of the best quality I've had. But the customer service is a definite down-side to this project. Hopefully they will become quicker with help, or at the very least use some sort of automated system to quicken the pace of some of the issues. Honestly, great service! :)

Best hosting serivce, customer support, staff team. Ive seen in ages, really nice people and they are very nice to their customers. Really recommend

Servers are responsive,