Dentaquest.comReviews of dentaquest.com

I have TennCare DentaQuest and my child has a permanent molar that needs a crown and they're going to deny me and send me two packets of paper that say exactly the same thing not only did you waste paper but you're not helping anybody you're telling me that my child has a baby tooth that needs a crown when in fact it is a permanent tooth and you won't help why do we even have you all I see is a bunch of excuses and all this paperwork here your tooth must have a lot of tooth missing from a cavity or have a lot of damage from being broken and can no longer be fixed with a Feeling it can't be fixed with a feeling that's why we're doing the crown does my child's tooth have to be falling out this is not an adult this is a child we're talking about I'm appalled by your lack of care so far all I see in your brochure or your packet that you sent to me is a bunch of excuses on why you won't help people why do you exist I'll get my child taken care of I don't need your help I hope other people read this review

I have been using this dental insurance for several years.This year I have been disappointed by their service. I was urgently in need of a root canal for my teeth.But they told me that it is not covered by their insurance. I asked for their advice,could not get.

Denied for a procedure that was medically necessary then had to talk to a judge to appeal I never had any issues with any other insurance they are terrible better off going through another insurance these companies are money hungry and trying to keep money in their pockets they don’t care about people’s health I’m reporting them to the BBB

DentaQuest is entirely ineffective. I used their website to find a prosthodontist in March 2024. That was a waste, so I officially asked for help on May 6, 2024, and called every two to three weeks to follow up. They referred me to one individual who was retired and another who was a regular dentist and could not assist me. It's now October 22, 2024, and they still haven't found anyone. They hung up on me twice today. The third person said there is no time limit on how long they can take to find someone to help me and they will notify me when they find someone. They can take as long as they want. They also refused to escalate my call. So frustrating!

Awful, awful customer service! As someone else said - I would give them a lower than one-star rating if I could. I have tried several times to get help gaining online access to my account. Twice they have “opened a ticket” and told me I would be sent a resolution or a status update email in 24 to 48 hours… nothing either time. It’s been six weeks since the first “ticket” and four weeks since the second. I have not received any sort of communication at all from them (other than mailed paper invoices for my premiums, of course!) Now, when I call, I get an automated recording saying “We are experiencing unusually high call volumes. Please call back at a later time”, then they hang up. I have tried calling at various times during business hours on multiple days and have even tried getting someone in another department, but receive the same message and disconnect every time. Maybe their systems are so bad that many people are experiencing the same issues as I and they indeed are being besieged with calls and cannot handle them all - who knows. It’s not hyperbole to say they are literally impossible to reach!

Wow called Dental Quest to schedule and appointment only to wait 45 minutes then they hang up your call to avoid speaking to people I could only imagine how many times they done this procedure to people to avoid doing their jobs.

I’d give them lower score if I could I choose them as my insurance and got locked out of there website emailed them called them sat in hold for hours spent over a week trying to contact them to pay my premiums. I gave up getting different company. The marketplace needs to remove them completely and not offer this insurance

I have now been on hold for over almost 2 hours. I have not been able to use this insurance because no dentist in my area accepts it. They lie about which dentist accept their insurance. There is no help yet they have taken my money. I want my money back, they are useless! Please save yourself the trouble, this is not a legitimate company that cares about their customers/subscribers. RUN