Dentaquest.comReviews of dentaquest.com

Supposedly a dentist near me with my insurance is 68 miles away.

I got my annual dental cleaning. xrays, and exam in October, 2024, it is May 2025 and Dentaquest has given the dental office several excuses as to why the claim is denied. The latest reason given is that my other insurance should receive this claim. Even though i have no other insurance and have told them so, they keep using this as the reason to deny the claim.

I was not told by my insurance company they were switching to Dentaquest. I am trying to find a new dentist from the list I just requested to be emailed to Mr. So far they offices I have called are either permanently closed or it's a completely different dentist office than what's listed and they don't take the insurance. What a nightmare

This company exists strictly to collect money. I received $154 reimbursement for a root canal. Anyone with a pulse in America knows you don't get root canals for less than $1,000. The supposed "allowable expense" for a root canal according to Dentaquest is $205. You can't get that anywhere. The customer service is a joke. You get 20 different answers if you call 20x. I will be leaving them ASAP.

My daughter went to Great Expression dental office… I spoke to Dentaquest and the dentist office. I asked them if they take my daughter New insurance coverage was pathways, they said yes but they DIDN’T informed about that she will have to pay over $60.00 dollars Out of pocket ( a autistic child without job ) for X Rays .!!! This doctor didn’t do anything to help her with a Molar and gums hurting but sending her to a surgeon which made her appointment 3 times and 3 times got canceled. OUTRAGEOUS and I ended up” healing “ her gums at home auto medicating my daughter. Why DentalQuest didn’t sent us explanations of benefits? She changed from Amerigroup Medicaid to pathways after July 2023 to be under pathways after turning 18 years old…. She didn’t get more than 1 visit in 2023 and 2024 so now … She will have to pay for new x rays because she only “ allows “ 1 x ray every 36 months and they WON’T Accept the x rays from prior visits ??? Deplorable to not be honest and what benefits .??? The great expression only notifies me After 6/7 months by phone and not bills are mailed to Us . Today I stayed over 1 hour over the phone trying to file an appeal and request a court case for my daughter case … the DentalQuest didn’t Answer the phone… I guess they don’t want to assist patients with issues created by their failure to notify and let people understand what they are allowed to have or what is going to be a expensa for people with low or zero incomes.

If I could give no stars I would. I have been trying to make a payment for two days but I am locked out of my online portal and customer support is zero help. They are rude and have no idea how to help you with your problem. I tried to make a payment over the phone but that option is not available either. Between no dentist around me taking this insurance and having to fight to PAY MY BILL this insurance is practically useless.

They were not able to take my call, unless it was to make a payment. Paid for the policy and no card has been delivered to us, they don't answer calls and the website is useless.

THIS COMPANY ISN’T REAL!! I picked it on marketplace coverage . all their in- network are out of date , local dentists say they don’t know why they’re listed as in network. They never answered the phone when I called several times all of January . I switched to anthem for 10 dollars more upon reading other horror stories about dentaquest on Reddit.