Dentaquest.comReviews of dentaquest.com

THE ABSOLUTE WORSE DENTAL INSURANCE...EVER. I get my teeth cleaned every 6 months as suggested. I went to a new dentist for this procedure and was ok with this facility. Today I received a denial for services rendered. Reason for denial...."SERVICE IS LIMITED TO 1 TIME EVERY 3 CALANDER YEARS". WHAT!!!!! There are a bunch of morons sitting in those cubicals. Worse part you can't even get hold of a customer representative.

They denied damn near anything. From teeth cleaning, fluoride, x-rays, crowns, feelings. They just like to say no

The worst dental insurance experience ever. Denied a claim 2 times. Said it was a non- necessary procedure. Five other dentists and orthodontists said it is absolutely necessary. Then on another child, they denied a claim after they originally approved it. They said my child does not need a cap as they have a cap already…the cap came off, hence the need for a new one. What utter nonsense.

They're the worst dental insurance I've had in my lifetime. All they know how to do is deny claims; they paid zero on my claim. Somebody should put a stop to these practices. My son is in pain for crying out loud we can’t control how our teeth come in my son wisdom tooth is scrapping his check causing abscess where he can hardly open his mouth nor eat show us you care for crying out loud uncontrollable things should be pad for by you guy’s especially if it’s causing the patient pain .

Absolutely horrible dental insurance company. Had a crown put in in 2022. The crown fell out in January 2026. My dentist submitted a claim that was denied, so I appealed. They turned down the appeal, saying that a crown is only authorized every 5 years. So for the next year and a half I have a gap in my teeth and the jagged remains of the part of the tooth that could be saved when the original crown was put in. Would highly recommend finding other dental insurance.

Do yourself a favor and either choose another provider, use your dentist provider's care plan, or pay out of pocket. You might as well, as you'll end up paying out of pocket anyway. This company is fraudulent, unethical, dishonest, and will breach the contact you have with them without batting an eye. They refused to cover a procedure that I was eligible for, claiming that the period of coverage was still in the introductory phase. Meanwhile, I had documentation proving otherwise. I followed ALL of their procedures to submit/file an appeal and they denied receiving USPS Cerified mail. They did not email nor communicate with me about the matter until I forced the issue by continuing to call and follow-up on the matter. They bounced me around from agent to agent...none of their departments could communicate with one another and they refused to acknowledge my complaint/appeal. I had already paid my portion of the bill out of pocket. I was left holding the bag for THEIR portion as well. They should NOT be in business! There were even employees of the company that saw and admitted to the error being on their side...and still no resolution. It was difficult to fight this "entity," for the several months that I did. I literally had to give the whole situation up and over to God Almighty so that I could maintain my peace. DO NOT CHOOSE THIS PROVIDER. YOU WILL ABSOLUTELY REGRET IT if you have anything major come up.

From the very beginning, they gave conflicting information. I went to my primary care dentist for what should’ve been covered. Services. I had an emergency of filling cracked, and the tooth became infected. My dentist had to give me an injection of pain medication to even get into my mouth enough to assess the tooth and take x-rays. They denied cover coverage on the injection stating that it was unnecessary. They also required me to make a co-pay on the anabiotic. I needed to see an endodontist. The tooth was complex and needed a root canal. I called DentaQuest. They stated that the root canal would be covered and that they had in network providers. They provided me with the name of and Endodontist 45 minutes minutes from my home. Upon calling the Endodontist office, they stated that they did not have a provider and did not take that insurance and had not for over three years. When I called back, I learned that there was not one Endodontist in the state of Oregon that would take this insurance that was in network. I knew I would come out of pocket for an out of network provider, but sought to find one that would take the insurance and there were none. Then I decided perhaps removing the tooth would be necessary primary care dentist stated that it could not be done by a regular dentist that I would need oral surgery because complex route. Same problem not one Oral Surgeon in the state of Oregon would take the insurance in network. They had one provider out of state in California. I would have to commute either by flying and taking two different flights to get there or by driving close to eight hours paying for a hotel and then driving back it would be doing it twice because they would not do the assessment visit and the actual visit in the same day. They also would want me to come back a third time for follow up. Wellcare was my health insurance dental quest was the 🦷Dental they offered through the Senior Advantage plan, stay away from both. Wellcare is a nightmare too.

Dentaquest is horrible. All they do is deny all your claims. Also, to get through to speak with someone is unbelievably long. I think they want you to hangup. I do not even want to deal with them anymore, I would rather pay out of my own pocket.