Dentaquest.comReviews of dentaquest.com

I just got a notice my SSI is on the dark web from this company 5 days ago and I have never used them! I would like to know how they got it!

Your company needs to actually have professional dental providers (not just providers named who are on your payroll not doing their job) review x rays and plan of care so that patients do not become victims of unnecessary dental care abuse or inept dental care which does not address their dental issues properly. Unlike in any other healthcare profession most patients have little knowledge of what is appropriate dental care, until it is too late. We rely on providers and insurance companies.

I sent in three sets of paperwork and called numerous times to appeal denial of peridontal work I had to have done in September in order to clear up a series of infections in my gum/ jaw . These services were an emergency and vital because I had bone on bone on my knee and desperately needed a full knee replacement which was held up by these infections. The enemy of a knee replacement is sepsis. I paid out of pocket, and though I was told I had not used up the $4,000 denta quest coverage, they would only cover half. After months of appeal paperwork they sent $315 of the $1,160 appeal to the periodontist not to me. The periodontist acted like they hadn't received the check then came up with added expenses DentaQuest had not paid them originally and I never saw a penny of the $315appeal I won. I filed a grievance and they basically said tough luck. So even after months of paperwork and calls then winning the appeal they never sent me a penny. When you live on$ 949 monthly social security that's a lot of money. The periodontal office would not help or submit one bit of paperwork or anything for the appeal and yet they sent the money to them and then refused to correct the mistake. WellCare is wonderful but denta quest not so much.

One of the worst customer service and plan. The person that call me named Alan needs to work with his social skills.

Absolutely terrible experience with DentaQuest. Every time I needed a procedure done, it turned into weeks of phone calls, confusing explanations, and denied claims. Their provider list is outdated, and multiple dentists listed as “in-network” told me they stopped accepting this insurance years ago. Customer service gives different answers every time you call, and no one takes responsibility for fixing anything. I ended up paying out of pocket after wasting hours trying to get approval for basic dental work. This company collects premiums just fine but seems determined to avoid covering actual care. I would never recommend DentaQuest to anyone looking for reliable dental insurance.

They failed to supply a provider for a covered service, and when I filed a grievance, it was mishandled. Then I filed an appeal, which was denied. Then I appealed to the AHCA (Agency for Health Care Administration) Office of Fair Hearings and after two phone sessions, my appeal was turned down. Not only is DentaQuest a fraudulent company but the Medicaid review board appears to be their servant. This whole ordeal lasted 10 months!

@DentaQuest this company is a complete scam reference number 202601813742 call on April 9, 2026 with supervisor Laura stating that all of my claims should have been approved when they were denied also stated she would resubmit and that the services that I was provided by my dentist were covered under my plan and they still denied reference number 202602273739 Jamie May 5, 2026 stated they denied the claims that Laura resubmitted indicating that D4341 D4342 and D4910 that two of the codes were not done prior to the last Code. I asked her to explain that she couldn’t even explain what that meant. She had no idea she told me I needed to just appeal. Write a letter and appeal and hopefully they would call me and explain why they are denying my claims indicated because clearly the service I had was covered and she’s thinking they’re stating the other codes were not done like I was not billing them for other stuff or didn’t have another service done that I should have been billing them for. It’s a complete joke Run do not use this company. They have done this to me for the last five years and I’ve had to call and spend my time on the phone for hours re-appealing and appealing only for them to pay. They are just hoping you don’t keep calling and don’t question it is a way for them to get out of paying your benefits

Do not go with the this dental insurance I've been with them for quite a while I can't seem to get to work done that I need and they did not every time I need work done I have health issues we are not going to the dentist for fun and it's hard no wonder there's not really no dentist either that takes this insurance so I'm trying to figure out what do I do next it sucks very sucks