Dentaquest.comReviews of dentaquest.com

Horrible company!!! It’s ridiculous that they don’t even take payments over the phone that you have to go online. I have been trying to set up my account online for the longest time and continuously kept getting the message saying that I was not an active member I called customer service various times to let them know that I was trying to make payments, but I was not able to and that they could not do much. And that my only options were to send a check or a money order and to top it off the last few representatives that I have talked to have been incredibly rude and act like it’s a bother that people are calling and I agree with a lot of their reviews they don’t pay for anything nor cover anything it’s ridiculous. And then to top it off trying to talk to you a customer service representative is impossible. You have to jump through so many hoops to even talk to someone.

If I had a choice to put no star I would. I cancelled with this company one year ago! They have still been taking money out of my check for one whole year! I did everything they told me to do to cancel my insurance plan with them and whoever I talked to failed to do so. This is "supposed" to be a good company! If you don't want to get scammed out of your money or have your information leaked! Do not get this insurance! It seems impossible to talk to anyone within this company. They sent me to Pres to cancel when I did not do it through pres? This company goes through so many third parties and no one knows anything about how to go about answering your questions or trying to get it cancelled. I would love for a REAL person to call me and get all of this situated!

I got a letter telling me of a data breach from Dentaquest something I never signed up for or ever used, now I have to enroll in some credit monitoring? What the hell? I would give a minus as big a number as possible but the least you can give is 1 star so I give them a minus 1000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000 For loosing my data they should have never had.

Website is very outdated . I called 20 plus dentist on the website that state accepting new patients and they are not. I called customer service and they are NO help. This is a terrible way to run a business !!

Customer service long hold times wait times. I paid my premium for 9ne month. The day I called in to ask for a credit. I was changed a third time. So I paid my premium 3 times in one month without my authorization. I set up auto pay and removed my debit card right away.

DentaQuest dental insurance is committing fraud, discrimination, and denying service required by law. My son is 13 and has level 3 autism and a severe intellectual disability requiring sedation for dental procedures. DentaQuest has many, many providers listed on their website but after calling all of them within a 50 mile radius only one accepts the insurance (EPO pediatric high from the marketplace). The one that accepts the insurance doesn’t provide sedation. All local surgery centers also don’t accept the insurance. His case has been under an appeal (or rad) since 3/26/26 (the allotted time is 60 days) and there is still no hope of resolution and they will give me no time frame. To be clear, that is 106 days that it has been under appeal and seven months of looking for a dentist and being unable to find one. DO NOT TRUST THEM IF YOU VALUE YOUR CARE

With all the bad reviews why is this company not being looked at by the higher ups and why is it still in business. Customer service is RUDE and apparently loves to hang up on patients. I will be looking into this legally because I believe laws are being broken here. This place is a disaster of a company. I’m new to state insurance and omg I will sell my you know what to get my own independent insurance again if I have to. I am so sorry that humans have to go thru this and have no voice apparently because this place is still in business. Time to do some research because I will not stand for this kind of treatment from this place as if I am not a human being with a beating heart. Absolutely disgusting experience. I’m beside myself completely. The agent I spoke to should not be working there. No empathy just cold and give me my check kinda person. Disgusting to say the least.

This dental insurance sucks, and is nothing more than a headache. They have next to no providers they cover for in my area. Highly recommend not using them.