Dentaquest.comReviews of dentaquest.com

DentaTrust Dental Insurance collected payments for a year and refused to settle my dental claims. They asked me to send a claim, which I did, but they claimed they never received it. After so many calls to the support number, which never resulted in speaking with anyone, I gave up and changed my insurance for 2024. Companies should not be allowed to operate like this.

CRAPTASTIC SEARCH SYSTEM FOR A DENTIST. It forces you to look in only a zip code area only. I can't search my entire state, or my entire town, I have to type in different zip codes to find listings in this part of town, or that part of town, or other side of town... HOW DUMB IS THAT?!

This company has denied EVERY Pre-Authorizations my dentist requested and now I PERMANENTLY have a mouth without teeth. IF you have a choice... JUMP SHIP IMMEDIATELY

I have been with this company since 2021 when they took over my insurance provider (local to me and very good). No other issues other than web access during the transition. Then, today I noticed my premium for Jan 2024 was not charged to my credit card. When I called them, I was told there was no record of my policy and they could not help me. They reimbursed my dentist in early Dec 2023 and they can't find my policy 7 weeks later???

I got this insurance through Markteplace. What an absolute joke. I have called all the providers on the list and NONE of them take DentaQuest. Leave it to the government to have this idiotic dental insurance!

My 14 year old daughter is with Denta Quest. I have been trying to find her a dentist for over six months. They keep giving me the runaround, saying that someone will call me to find her a dentist and make her an appointment. I am continually calling with no results. I ask to talk to supervisors who tell me they are putting it in as high priority, but still, nothing happens. I then ask for a manager, and they always come up with reasons a manager can't talk to me. I have filed a complaint; still, nothing happens. I called again today, and they said they would put it as an emergency. I said no, that's been going on for six months. Nothing happens; can I speak to a manager? Today I get, "Sorry, they are in a meeting." My daughter now has a hole in her tooth and wakes up crying. A 14-year-old shouldn't have to go through this because of incompetence. She now will probably have to have it pulled. Hopefully, this complaint will help

Their website login experience is buggy and breaks down frequently. What can be fixed on most other sites by resetting your password takes you on an infinite illogical loop. It takes forever to get a human who can fix this. How can a company not have a functional login website nowadays?! Don't they want me to pay my bill online?

Worst insurance on this planet! most of their dentists who are supposed to be in network don’t take their insurance! And whatever left they work in hospitals NOT clinics! So, imagine the wait time for an appointment! It takes at least 4 months to schedule an appointment with a dentist for an emergency!!! And when you finally go to that appointment, they refuse to approve the pre-authorization! They make any lame excuse to refuse it. In my case they want a periapical X-ray instead of normal one! When I called and demanded to speak to a manager. They refused! They don’t even send me a mail explaining what is going on as the law required. I don’t know who is in charge there but, I pray they go out of business soon so we don’t have to deal with those thieves anymore.