Dental Lab DirectReviews of dentallab-direct.com

I got the impression kit and the instructions are to email them with images of it before sending back. I've emailed 3x, from two different email addresses 6 days ago, and there's no response at all. This was time sensitive and now I have to deal with a credit card dispute because they won't reply to my polite emails asking about if the images are approved for me to send the impressions in. Their site has no phone number, which I should have checked. They only have an online form- which I also used in addition to the emails.

Completely unusable device. Company will not communicate with me about correcting device or refund. They say it’s fine. They are too large. I look ridiculous in them.

When I first bought my partial denture I was very please as it fit perfectly and customer service answered promptly. However, my experience dealing with DLD customer service has gone down significantly over the years. It now take an entire day to hear back and when they do respond it's brief and does not answer the entire question. Recently, I got my permanent retainer taken off so that I can send my molds for new retainers. Since this is a time sensitive process, I had to send picture of my mold to be pre approved. They sent an email stating that my mold looks good and I can send them. About 2 weeks later I get an email that they sent an extra mold kit and that the impressions were not good enough! My teeth have already shifted and I will now need new aligners! I wanted to save hundreds, now I will be spending thousands thanks to their incompetence. I have already reached out multiple times for a refund and so I will be doing a charged back on my credit card. Please do not trust them! Update 03/19/26 : I disputed with my credit card company to receive the full refund and Dental Lab Direct lied to my credit card company and said I did my canceled order and they have now charged me for the full order which I cancelled and never received! Very shady practice!

They sent back a glob of plastice that did not fit and was missing two teeth. Was told i didn,t notifice them in time for a correction. Correction? This was a disaster and my own dentist could now work with it.

I would give zero stars if I could. I spent $400 on a partial from Dental Lab Direct in January, and less than a year later I needed a replacement. When I reached out to see if they could offer a discounted rate—something any decent company would do for a loyal customer—they flat out refused. No flexibility, no effort to make it right, nothing. For a company that charges hundreds of dollars, their “support” is essentially nonexistent once they’ve taken your money. To me, this shows they care far more about profit than people. Dental appliances aren’t a luxury purchase—they’re a necessity. The fact that they don’t even pretend to value customer retention is shocking and, frankly, predatory. Save yourself the frustration. This company has terrible practices, doesn’t stand behind its customers, and offers zero goodwill. If you’re looking for professionalism, empathy, or even basic customer service, you won’t find it here. Spend your money elsewhere with a company that actually values the people keeping them in business. *** UPDATE As you can see from their response below, Dental Lab Direct has proven my exact point, they have absolutely no regard for their customers. I spent $400 less than a year ago, and instead of offering any type of resolution, discount, or goodwill, they hide behind a “policy” that basically says, “Once we’ve got your money, you’re on your own.” This is not customer service, it’s a cash grab. A reputable company would value repeat customers and try to make things right, but Dental Lab Direct makes it very clear they don’t care about anything beyond the initial sale. Consumer beware: Once you pay them, don’t expect an ounce of support, flexibility, or accountability. They’ve shown me firsthand that they do not value their customers in the slightest. ***** Since Dental Lab Direct likes to be petty in their replies, let me clarify a few things. The partial was actually a poor fit from the beginning. On top of that, I’ve been signed up for their email list since purchase and have never received a single promo or discount so their claim is misleading at best and dishonest at worst. This isn’t some “regular” purchase. This is a dental device one that cost over $400. There should be a warranty. There should be customer service that actually helps. There should be a resolution when something goes wrong. Instead, all they’ve done is prove my point with these dismissive, scripted responses, Honestly, it’s like they don’t even realize potential customers can read their snarky replies and decide not to do business with them. At this point, I don’t even have to say anything else they’re exposing themselves Dental Lab Direct is a scam company. Buyers beware. I don’t see how anyone would spend money with a company that will not stand behind their product. I will be filing a complaint with the BBB & FTC. ** Calling a customer “entitled” after they’ve spent over $400 with your company is both unprofessional and offensive. On top of that, claiming to send out regular promotions (which I’ve never received) while refusing to extend one in this situation only reinforces the message that you can, but simply choose not to. That makes it clear you don’t value your customers. I hope potential customers take note and decide not to spend their money with your company. Thank you, and I truly hope you have a lovely day.

I’ve ordered from Dental Lab Direct twice. The second order was meant to fix the issues with the first, but instead of following my clear instructions, they made the front tooth even bigger, completely ignoring the natural look I asked for- the gum material also pressed down on the 2 teeth on either side of it. I specifically requested a slight gap to match my real smile, but was given a bulky, oversized tooth that didn’t align with my other front tooth at all. Their customer service team dismissed my concerns, saying “nothing looks wrong to them,” despite the clear visual mismatch. They offered no real solution beyond telling me to mark the problem with a Sharpie and return it. After two failed attempts and no real accountability, Would not recommend. Kasheera

Bad customer service! Poor quality and ill fitting . Do NOT buy from this company! You will waste your time and money! Minne cracked right away and never fit good. What a joke!

Bought veneers. cost me over $600. Cracked after wearing them just a few times_ They wouldn’t replace them because I didnt contact them before 30 days. I guess they only guarantee them for 30 days because that’s about how long they last. Stay away from this company.