Frankie T.
Sales rep gave me the wrong…
Sales rep gave me the wrong information. I explained that I would be using an out of network dentist. But she assured me that I would get 100% of cleaning if it was the accepted amount ins will cover. Got teeth cleaned. Was charged $88. Details from claim said Delta’s accepted charge was $88. They then paid only $44. When questioned they said they won’t pay in full because of the out of network. I explained that was not what I was told. I made it extremely clear to the sales assoc. because I knew I was going to use an out of network provider. They said they were very sorry. Also, the claim forms are extremely confusing and having to mail it is ridiculous in today’s world. Why can’t I email them? If the $88 was the accepted amount I feel that’s what they should pay. Or at the very least tell your sales staff to get it right and not just want to sign someone up. Yes, I’m upset!
Response from Dentalinsurance.comOct 16, 2024
I'm so sorry you had this experience. I want to figure out what happened, but I'm having trouble matching your name to what shows in our records. Please call us and ask to speak with Customer Support and they will help. I want to dig into this deeper, but I'll need more info first. Again, so sorry for your troubles.