Cathy
Went on line last night to purchase a…
Went on line last night to purchase a product, but when I got to selecting 1 and ready to to pay......a window came up offering a discount. I couldn't get rid of the window which presumably was obscuring the link to finalise payment. I kept trying until in the end I gave up. But, today I find 4 purchases, amounting to around £60 for something that cost £8.10 or thereabouts. I'm disputing this because it was misleading and at no point did I get the usual on screen message to confirm the purchase. I was really keen to give this company a try based on very good reviews here, but now, I would never purchase anything from them again if they can't set up a website with a smooth path to payment and notification when you have paid. Just not professional and not transparent, felt like a bit of a scam. Have asked my bank to dispute this I do not want nearly £60 worth of a £8. product, that's if it were ever to arrive!
Response from DensityeSep 19, 2024
Dear Valued Customer, we apologize for any inconvenience you may have faced. Kindly send your order number to [email protected], and we’ll ensure your concerns are addressed promptly. Jennifer, Senior Director of Customer Support, www.densitye.com

