Denizen is simplifying banking for expats and global travelers. Your life spans oceans, shouldn’t your money do the same?
Denizen (denizen.io) has 23 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Administration & Services · Santa Barbara, California
Excellent
Administration & Services · San Diego, California
Excellent
Administration & Services · Malibu, California
Excellent
Administration & Services · San Jose, California
Excellent
Showing 7 reviews with 1 star · Clear filters
Marco
good system and concept until they decided to erase me because they didn't want to work with belgian people anymore. I had privileges as I was part of the first members but they didn't want me to recreate a new account under my wife's name who is american (people who can still use their cards).
CRS
Ever since I signed up with Denizen, things have been a mess. Things have never properly worked on the app, it's really a bad design and totally unreliable. I've had trouble linking banks, sending money, and I recently tried to pay my credit card with this bank and it was returned twice resulting in big fees and an accidental carried balance. The customer service is not good either, people are nice enough but they seem to have no idea what's going on. I was really hoping this would work because banking between the US and Germany sucks, but I guess I'll have to try something else. I know it's tempting because they have no fees but do yourself a favor and just AVOID AT ALL COSTS.
Julian M.
Denizen made big promises, but after signing up and using their banking service for several months, they send a notice saying that my account would be closed and my card revoked, because they are withdrawing their service in the Irish market. Doesn't just make them appear untrustworthy, but also fintech as a whole.
DiCapra P.
I closed my account after 3 months. Totally unreliable; security blocks as you move between countries that take 4 or so days to unblock; unreliable ledger; slow posting of deposits; and virtually absent customer service. For a card servicing a globa community they are so far off the mark they and Compass should be embarrassed.
Response from DenizenFeb 25, 2019
I'm very sorry to hear this & I would very much like to hear more bout the problems you mention with security blocks - was this possibly related to changing permanent primary residence addresses between countries? While that scenario can indeed cause some delays due to stringent regulatory constraints, normal traveling between countries poses no problems and requires no changes to your account. I want to make sure you were given the right information, we're here and available to help via email at [email protected]. You can also call us at +1 855 220 0472 (US) -or- at +34 91 123 7224 (EU) We've made a number of significant updates over the last few months including an all-new app and support for direct deposits. Thanks, -Denizen Support
George
The exchange rate is even worse than traditional banks. There's a huge difference between payments while they're pending and after they are completed. Probably some hidden fees or something...
Ryan
horrible experience. my banking information was stolen, yet I never even used the card online. I had mulitple charges for 500 €+ NO URGENT SUPPORT LINE to report fraudulent activity. Horrible bank. Horrible Service. It's not worth the time
@wsm
DON'T OPEN AN ACCOUNT WITH DENIZEN I'm not happy with denizen. I have no reply at my last 2 e-mails 5 days now! No answer when i call (us number or spanish number) I have only sepa account with wirecard no us account I don't no where is my denizen card no tracking number Is not possible to make transfer from denizen to any bank. I'm disapointed. (Update) Beware of Denizen they will block you when you write a bad comment on Facebook. 18 days and still no card, no usa account, it does not respond to e-mails correctly. I am waiting for the refund of my money and the closing of my account Denizen.