Michelle G.
This company is attempting to steal the…
This company is attempting to steal the money from my prospective client. They refuse to give her a full refund even though I as the provider was not given any money. I informed the prospective client that I am not able to provide products and services because I have not been paid. Over and over again, I asked Denefits to cancel the contract and give the client back her money. They keep refusing and threaten to keep more that $300 of her money.
Response from Denefits LLCDec 20, 2022
Hi Michelle G, Denefits as a company always around our Terms and Condition, which you agreed to when you enrolled as a business and customer agreed to when contract was created. Concern 1 : As a Provider you did not receive any money. This is true as validation of your business is still pending since you enrolled back on April 30th 2020. We started calling you for Business Validation on the same day of enrollment and also in May 2020, and Sep 2020, but could not be reached. Then we started the attempts again in 2021 and called in August and September and still you never came on call and did not even call back even after leaving messages for you. Infact, within this time in September 2021 you even went through the training again and we again called you and you were nonresponsive and did not create any contract or do any business with us. Then suddenly over a year later you had the training, you created a contract. I am not sure how much of the training you remembered, and you made no attempt to contact us to get any kind of help in creating any contract. You created the contract on 10/18/2022 and same da you sent us an email asking how much you would get and when and if payments were guaranteed. We replied the same day informing about the payment cycle and how the payments will be paid to the business with terms and conditions. You requested on 10/24/2022 to cancel the contract and to refund the customer, we informed you about the 3 days of Rescind period which is over and is clearly stated in the TILA (Truth in Lending Act) which you are supposed to have your customer read before checking that they agree to it, which as per customer was not done. So, we informed you we can not do a complete refund. Then the next day you wanted us to process an additional Down Payment of $500 to make it $1000. We gave you a resolution to take that payment in your office and we will reduce it from the service amount on the contract. After speaking to the customer, you informed us that customer can not pay the amount and again wanted to cancel the contract. We escalated the case when we realized that you are not providing any service to the customer and customer has paid all this money for nothing, we agreed to refund $150 from the upfront payment we charge (Which is clearly and explained in detail in TILA, which clearly states that is nonrefundable after 3 business days of Rescind period). This $150 was a loss were taking on the contract as upfront payment is basically the fee required to setup the contract and allocate different resources for it. We even spoke to the customer and customer was ready for this refund as well, but you declined, as you wanted full refund. All this time you told us that customer would not be taking service and, in these reviews, you have mentioned that you are not able to provide service to the customer because Denefits did not send you the money. However, all this time while discussion on this contract was going on, we told you about the documents needed for us to be able to send the money to you, which you never provided. So, the only one to blame for money not getting to you is you. Also, this customer did suffer a loss but that is because of you not being decisive and not doing your due diligence. You have asked customer to read the Terms and Conditions and TILA and not bypass them and simply check the boxes. Our Terms and Conditions also inform about upfront payment and 3 days of Rescind period within which it is refundable. It is because of your indecisiveness and bypassing federal guidelines to have customer go through the Terms and Conditions and TILA that this customer lost the money, and we believe that you should be responsible of compensating to the customer.