Denefits is a checkout and payment options software for businesses, headquartered in Irvine, CA, and trusted by 40,000+ businesses across the U.S.Healthcare practices, law firms, contractors, SaaS platforms, marketplaces, retailers, and educators use Denefits to offer flexible billing and installment options at checkout — so more customers say yes at the point of sale.The software automatically routes every customer to the right payment structure, reduces drop-offs, and recovers missed revenue in the background — without changing how your team works.No IT team needed. Plugs into your existing CRM, POS, or billing system in minutes.More checkout conversions. More closed deals.
Denefits LLC (denefits.com) has 165 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
Denefits, denefits.com
Website
denefits.com
Category
Internet & Software
Location
Irvine
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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They Scamed me! Continued to charge monthly after I canceled services that wasn’t being rendered. They tell you if you don’t see anything removed from your report in the first 60-90 days you can get a refund, that’s a lie!!! I refuse to pay them after I canceled services and They reported it to credit bureaus! I disputed and got it removed! Do not use this company !!!!!
Response from Denefits LLCApr 24, 2026
We checked our records; however, couldn’t find your account details using your name. Kindly send an email to us at [email protected] from your registered email id, also sharing the best phone number to contact you along with your Contract ID, so that we can look into this matter and assist you further as soon as possible.
YI
Your I.
DO NOT TRUST THIS COMPANY WITH YOUR…
DO NOT TRUST THIS COMPANY WITH YOUR SENSITIVE INFORMATION OR WELL-BEING.READ MY EXPERIENCE WITH A TIANA SCOTT
I have never felt the need to post a review like this before, but after my experience with Denefits, I feel it’s important to warn anyone considering using this company—especially those seeking mental health treatment.
Denefits partners with clinics offering life-changing services like ketamine therapy, which is often a last-resort intervention for people dealing with deep emotional trauma, PTSD, anxiety, or depression. These are vulnerable patients, making massive emotional and financial commitments, and the way Denefits handles communication is not only unprofessional—it is emotionally damaging.
After already completing what I was told was required to begin treatment, I was contacted by a representative (Tiana Scott) with back-to-back emails 16 minutes apart, disregarding my clearly stated preference for text communication due to anxiety. The tone of the messages was pushy, passive-aggressive, and completely dismissive of my concerns. When I attempted to calmly explain the discomfort I felt, I received a gaslighting, argumentative reply disguised as a polite response—which only served to invalidate my trauma, escalate my anxiety, and destroy the progress I made after my first infusion.
Let me be clear: this treatment is costing me nearly $7,000—a huge financial burden I took on with hope and vulnerability. And now, that first $1,000+ infusion is a complete wash. Why? Because the emotional benefit I gained was completely wiped out by the unprofessionalism and cruelty of how I was treated.
I’m now in a full panic state, worse than when I began. The progress I made—gone. The trust I was starting to build—shattered. And the person responsible (Tiana Scott) has shown absolutely zero self-awareness, empathy, or ability to handle trauma-informed communication.
This company has no business being involved in healthcare of any kind. If this is how they treat patients, they are a liability—not a partner in healing.
Avoid Denefits at all costs. Especially if your life depends on the care you’re receiving.
Response from Denefits LLCJun 4, 2025
We appreciate all feedback and take customer concerns seriously. That said, we believe it’s important to clarify the situation based on our records.
The customer was contacted as part of our standard contract verification process, which is required to ensure payment plans are correctly set up and authorized. Our records show that the customer received one email and one text message during this process, following 2 attempts by our Verification Team between May 6–8, 2025.
The representative mentioned in the review, Tiana Scott, did not initiate unsolicited communication. She responded only after the customer emailed her directly, copying the business owner and their staff. Her response was courteous, factual, and included an apology for any inconvenience, along with a request to schedule verification at the customer’s convenience.
We understand the customer preferred text communication; however, email is required for formal verification steps, especially when the provider needs to be looped in for documentation and transparency.We have since honored the customer’s request for no further communication and wish them well in their ongoing treatment.
TP
Thomas P.
worst finance company
worst finance company. beware!!!
$400 service fee to patient.
$600 service fee to doctor.
0 customer service.
harassed both patient and doctor for more information AFTER PAID IN FULL. still no pay out to doctor
Response from Denefits LLCDec 12, 2024
We regret that you had a negative experience with us, but we would like to clarify some points mentioned in your review.
Firstly, there was no $400 service fee charged to the customer, nor was there a $600 service fee to the doctor, as stated. The claim regarding these fees is false. We have thoroughly reviewed our records, only initial charges were applied to the customer while signing up which were $253.31
We understand your concerns about the follow-up communication. While the customer did fully pay off the contract the next day, there were some basic protocols required as part of our standard process. These protocols were explained to both the business and the customer over the phone, and at no point was the customer harassed.
To resolve the situation and ensure customer satisfaction, we refunded the full amount, including any applicable transaction fees, and the contract was cancelled without any additional charges. Also we confirmed with the customer after the refund, the customer was extremely satisfied with the resolution provided.
We truly value our customers and strive to provide the best service. Please don't hesitate to reach out to us directly if you have any further questions or concerns.
GF
George F.
They suck
They suck. They hijacked my good credit they lied and stole from me they are a nightmare company. Do not believe all of the good reviews that is their scam. They use their own people to write it to fool you. Read between the lines and look at the bad reviews then ask yourself if you want to be next. This is not an honest honorable company. I came a long way from being a homeless combat veteran when I got associated with this company and now I find myself back in that predicament because I trusted them. Don’t be like me do not do business with Denefits LLC. They are crooks very greedy ones with no moral compass. Their God is your money and in exchange you get nothing but heartache and brokenness. Sounds just like Satan doesn’t it?
Response from Denefits LLCSep 26, 2024
We understand the inconvenience this situation may have caused and would like to clarify the matter. However, it's important to note that the contract in question is past due by nearly a year and a half. The contract is with the business, with whom you have taken the service, and Denefits is simply the payment processor, facilitating the transaction on behalf of the business. The funds owed are for services rendered by the business.
That said, we understand your concerns and have taken steps to ensure that your case is handled with the utmost care. A Senior Representative from our Customer Service team has been assigned to your case, and we will arrange a call with you to address the situation promptly.
Thank you for your understanding and patience.
AD
Annabelle D.
STAY FAR AWAY FROM THIS COMPANY
STAY FAR AWAY FROM THIS COMPANY. They're thieves. I used them for ketamine treatment and then decided I didn't want to do it anymore (the next day). Well my fault for not reading every single little detail in that long, agonizing list of terms and conditions. More like rips offs and scams. So I paid $399.00. They only gave me back 330.00 of it. Because they charged me 30 bucks for some BS excuse (the contract itself) and then another 30 bucks for canceling it! Ridiculous! I didn't even use anything! You're charging me 60 dollars for something I didn't even use? For a contract? For cancelling? That's ridiculous and it's a scam. Unless for some reason you really really really need to use these guys or you'll die, stay far away from them. That's how they make their money at all and scam people. They come off like they're gonna help you with something you couldn't afford otherwise but what they do is scam you. Scam people who obviously can't afford it to begin with! What a waste of my money. Money I definitely didn't have. I hope whoever reads this takes heed to my warning. Yes it was my fault and I should have read everything. But most of us don't. It's too long, boring and no one wants to read several pages of documents. Let's be real. And they take advantage of that. I honestly don't even know if that's the truth and maybe I could have just disputed it with my card. They could have just said all that crap to get the money out of me because they didn't want to make nothing. Can't trust anyone these days. It's sad because companies like this make it sound like they want to help you but they DON'T. They take money from you even if you decide you don't want the service for whatever reason! They don't care. They're scammers and you've been warned. I'm going to complain in every possible way I can about this and make other people know about it as well. STAY AWAY. THEY HAVE BAD RATINGS FOR A REASON. They have bad ratings on the BBB and almost everywhere else. Unfortunately I'm not the only one they ripped off. Still waiting for half my "refund."
Response from Denefits LLCFeb 23, 2024
We sincerely apologize for any inconvenience you may have experienced. Our customer support team is actively looking into the matter to address it promptly. If you have any further concerns or details to share, please feel free to reach out to us at [email protected]. Your input is invaluable in helping us improve our services.
MG
Michelle G.
This company is attempting to steal the…
This company is attempting to steal the money from my prospective client. They refuse to give her a full refund even though I as the provider was not given any money. I informed the prospective client that I am not able to provide products and services because I have not been paid.
Over and over again, I asked Denefits to cancel the contract and give the client back her money. They keep refusing and threaten to keep more that $300 of her money.
Response from Denefits LLCDec 20, 2022
Hi Michelle G,
Denefits as a company always around our Terms and Condition, which you agreed to when you enrolled as a business and customer agreed to when contract was created.
Concern 1 : As a Provider you did not receive any money. This is true as validation of your business is still pending since you enrolled back on April 30th 2020.
We started calling you for Business Validation on the same day of enrollment and also in May 2020, and Sep 2020, but could not be reached.
Then we started the attempts again in 2021 and called in August and September and still you never came on call and did not even call back even after leaving messages for you.
Infact, within this time in September 2021 you even went through the training again and we again called you and you were nonresponsive and did not create any contract or do any business with us.
Then suddenly over a year later you had the training, you created a contract. I am not sure how much of the training you remembered, and you made no attempt to contact us to get any kind of help in creating any contract.
You created the contract on 10/18/2022 and same da you sent us an email asking how much you would get and when and if payments were guaranteed. We replied the same day informing about the payment cycle and how the payments will be paid to the business with terms and conditions. You requested on 10/24/2022 to cancel the contract and to refund the customer, we informed you about the 3 days of Rescind period which is over and is clearly stated in the TILA (Truth in Lending Act) which you are supposed to have your customer read before checking that they agree to it, which as per customer was not done. So, we informed you we can not do a complete refund. Then the next day you wanted us to process an additional Down Payment of $500 to make it $1000. We gave you a resolution to take that payment in your office and we will reduce it from the service amount on the contract. After speaking to the customer, you informed us that customer can not pay the amount and again wanted to cancel the contract. We escalated the case when we realized that you are not providing any service to the customer and customer has paid all this money for nothing, we agreed to refund $150 from the upfront payment we charge (Which is clearly and explained in detail in TILA, which clearly states that is nonrefundable after 3 business days of Rescind period). This $150 was a loss were taking on the contract as upfront payment is basically the fee required to setup the contract and allocate different resources for it.
We even spoke to the customer and customer was ready for this refund as well, but you declined, as you wanted full refund.
All this time you told us that customer would not be taking service and, in these reviews, you have mentioned that you are not able to provide service to the customer because Denefits did not send you the money. However, all this time while discussion on this contract was going on, we told you about the documents needed for us to be able to send the money to you, which you never provided.
So, the only one to blame for money not getting to you is you.
Also, this customer did suffer a loss but that is because of you not being decisive and not doing your due diligence. You have asked customer to read the Terms and Conditions and TILA and not bypass them and simply check the boxes. Our Terms and Conditions also inform about upfront payment and 3 days of Rescind period within which it is refundable.
It is because of your indecisiveness and bypassing federal guidelines to have customer go through the Terms and Conditions and TILA that this customer lost the money, and we believe that you should be responsible of compensating to the customer.
CM
C. M.
Billed 3 times for 1 account & can't get refund, STILL BEING CHARGED!
Billed 3 times for 1 account. Got refund for one of them but the other can't seem to get a decent reply. The payment I did sign up for am still being billed for when I never went through with the treatment, I am still being billed every month, my credit report is being hijacked by them. It started of wonderful, not it is a nightmare, my bank account is hundreds of dollars in the negative and my good credit is shot now. Thanks DENEFITS.
Response from Denefits LLCNov 17, 2022
Dear CM,
It is sad to see the kind of experience you had. We would like to check and see exactly what happened. Since we would need your account details to be able to check the concern you have shared here. We would request you to please send us an email at [email protected] with your complete name as on the Denefits contract, your registered email, a phone number where we can call you and also the best time for us to reach you. We will assign one of our senior most Executive to check and handle your case. We ensure you of the best possible solution as per the terms of the contract and your agreement of services signed with the business. Please keep in mind, our system would only charge you for payments which are pending and contract cancellation depends on the agreement and cancellation policy of the business as they are the ones who control the contract. We are legally liable to process your payments till the time the contract is either completed or canceled. However, we would love to connect with you to try and resolve this situation for you.
