DemonsbasementReviews of demonsbasement.com

I would give them a 0 stars but it’s not possible. This brand is a scam, I’ve ordered some hoodies like 3 years ago and they haven’t shipped them yet, but they continue spamming emails saying that they will send me the order in a few days. I tried to get the refund, without success

Scammers. You buy something and will get endless emails just trying to get you to buy again. They don't ship any purchase but continue to pretend they do. You can't unsubscribe from the email spam. You'll see emails about a 299.99 charge being declined on their site, your order is here, your order is shipped, and a bunch of other dumb headers meant to get you to open it and buy again. They promise to refund you if you buy within an hour, also a lie.

This “company” advertises on social media for clothes and “mystery boxes” then after the customer pays they don’t give you your order. They spam customers with emails to flood their inbox but the emails DO NOT HAVE tracking information and if they do it does not work. You never get a correct shipping update and if you try to contact the company you are met with unprofessional hostility and gaslighting. Even when you get the “mystery box” it’s literally one keychain wrapped in plastic. This is a SCAM company! DO NOT BUY!

Never got my order . Do not buy anything from here!

Edit: I've allegedly been given a refund, but I'm still waiting to hear from my bank. Will update once confirmed. Ordered a jacket and a pair of jeans from the Gengar collection back in October 2024. It's about to be August 2025, and I have not gotten my order. The only update I got was that a label was created 2 months ago, but nothing about my order #13705 since. They send out annoying "update" emails weekly, with ragebait subjects like "Your order was stolen" or "Your delivery has failed." I truly thought I was supporting a small business, but it looks like I got scammed like a bunch of other people. I'm really disappointed and will never buy off Instagram again. I've reached out several times this July for a refund and got no response. I'll be reporting to the Federal Trade Commission as well.

How do i get rid of their emails? I don’t even remember suscribing to their newsletter and i cant unsuscribe. I’ve done it millions of times and i still get their emails saying my order was stolen or its on its way. Like what? I have not bought anything. This scammers don’t sleep Jesus.

Ordered some stuff from the Gengar collection in November of 2024 and got a text saying they shipped my package on May 17th but I never once received a tracking number for the supposed shipment. It's sad because I genuinely like the designs and want to support a small business in my state (Alabama) but c'mon man don't rip people off. Order number is #15195

Ordered on June 25, 2025 and it is now July 25th, 2025 and haven't received a single update, definitely a scam pls get a refund and spread the word all over Instagram.