DemonsbasementReviews of demonsbasement.com

Their service sucks, I placed an order onJanuary 6'th 2025. I ordered a sweatsuit and I still haven't recieved it yet. They keep sending these false advertisements out free stuff and they even send you what you paid for and you can't even reach them about a complaint because the email they tell you to email don't receive messages. It's just one big scam to grab money and they don't care about their customers.

i’ve waited about 5 months now, it’s just all the same bs spam emails, about updates and orders but never receiving it, they say the tracking works but it never does it’s the same thing it has been for months now order not yet in system, so if you plan on buying from here i highly suggest you don’t (SCAM) report for chargebacks

I ordered at the end of April and still have not gotten my order. The tracking number i got sent doesn’t work and all of my attempts to contact them have been ignored.

Ordered two mystery items back in February 2025. Ordered a t shirt in march. A small brand so I expected a wait that’s typically how preorders go so I’m willing to be patient. They sent me tracking in may or so but when you click the tracking number it says the package is not yet in the system. I send an email at the end of June letting them know what’s going on with the tracking they send me a generic response keep in mind I’ve been getting spam emails since my first purchase that say “update” but just say something like “our shipment is caught up in customs.” No real update on why you haven’t received your order. I get a random tiny package in the mail open it to discover a demons basement keychain. I get the “mystery” aspect of a mystery item but if tees are $7.50 don’t send me no keychain for $10 and expect me to not look at you as a scammer. I emailed to ask “is this my mystery box?” Their response as follows Did you only receive one item? If so we apologize and will send that extra item to you. Also, you order 2 $10 mystery items not boxes as stated on your receipt and the website. To which I replied Just cancel my order bro. I don’t even want the other item or my second order. This keychain is not worth $10 especially when six month wait time comes behind it. I ordered a t shirt from yall in march that was $7.50 still haven’t caught wind of what’s going on with that but I think the t shirt holds a bit more value than a keychain. All in all I’m just completely dissatisfied and no longer want any dealings with this company. Then he replies We can't apologize that all sales are final on mystery items as stated in the description of the product when you ordered! Please answer the question or we will take it into our own matter of what you mean. Thanks, Db Support To which I replied Well as stated in the previous email with simple use of context one could deduce that “I don’t even want the other item.” Indicates that only one item was received. There was also no former mention of refunding any capital, simply a cancellation. In short the question was answered already and the money doesn’t matter. It’s the fact that fulfillment of the order took six full months, the order was incomplete, and the value of the item received did not match the amount paid. I am good. Best of luck in your future endeavors. And their response Sounds good, all sales are final. How would you like to proceed? Would you like to receive the rest of the order or a gift card for the rest of the items? We do apologize for the inconvenience. And I replied A gift card? What am I expected to do with said gift card? If I make a purchase on your site you’re never gonna send my item and if you do you’re gonna send an incomplete order with something worth less than what I paid. If I have grown so fed up that I am willing to tell you to just disregard my order and keep the money what makes you think a gift card where I’m gonna have to go through this entire process again would fix my issue? All in all I thank this guy because I only lost $20 but now I’ll check Reddit before I ever buy from a small brand again. That’s a lesson that could’ve cost me thousands had it been under different circumstance. The company is a complete joke but I definitely am able to walk away with something even if it’s just a boof keychain and a bit more knowledge. DO NOT I repeat DO NOT spend your money with this company. He WILL NOT give you your items. Report them to the BBB if you want to have any form of dealings with this company.

Hello again! Don’t buy from this “company” at all. unless you wish to never receive your order or money at all of course! Today’s topic: Their emails. I’ve unsubscribed from their blast emails and text messages multiple times and have still received many emails. Funny how they say they don’t block IG comments, however they do…. LOL. This company is absolutely horrific and should be reported to the FTC. any 5 star review is a bot account. Also, stop sending fake emails about money being taken out, really poor effort to have people buy things. Please stop the blast emails and that nonsense, i’ve unsubscribed and yet you guys are still blowing my email and text messages multiple times. I hope this company gets shut down and the FTC gives people their money back. You guys are d1ck heads.

I purchased a few items from them awhile ago, and my items didn't come until about 8 months after I ordered. Now they keep spamming my email with annoying ads even though I have tried unsubscribing from their email list multiple times and have even sent messages to their customer service. This "company" is a complete scam and I would never give them a single cent again.

The company is a lie my money and clothing has been held hostage for a year i ordered last year 2024 before 2025 it’s literally going on 2026 all they do is spam dumb emails nothing about your order and they encourage you to buy more when they haven’t even shipped the other orders,there email never works but there link to buy always does I want my refund

Such a waste of money they suck so much u don't understand my hate for them. They scammed me! I bought a shirt with my bday money and guess what THAT WAS OVER A YEAR AGO! HELLLLLOOOOOOOO absolute trash and they throw it in your face. Like they spam email you saying "your order has failed to be delivered, SIKE 50% OFF STORE WIDE" like stfu u are a piece of shit and don't deserve shit in life.