DemonsbasementReviews of demonsbasement.com

Response from DemonsbasementMay 14, 2025

Hey Sino, Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this if there was one. Please reach out to our support email about this issue so we can look into it. As to my understanding and looking at our system your orders were refunded as you asked today on May 13, 2025. I would definitely check with your bank as all refunds take up to 10 business days to post to your account If you have any current questions or need any help please email us at [email protected] as all emails are responded to within 24-48 hours. We appreciate your support and understanding. God bless.

Response from DemonsbasementMay 14, 2025

Hey Baylee, Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this if there was one. Please reach out to our support email about this issue so we can look into it. Your order was cancelled and refunded on May 2, 2025 before this review as we stated in our previous new update all outstanding orders within your batch were being refunded due to delay within that batch. After seeing your review we took it upon our team to make sure you received your refund receipt which was sent to you on May 2, 2025 but you must have not seen so we made sure it was sent again so you see that you already got the refund you asked for as the last bit of orders in your batch were already being refunded. We notified you all in multiple weekly and monthly updates stating orders in your batch were being refunded as well due to the delay on this batch of orders specifically so this review is not truthful and is very well false. We have proof of this! If you have any current questions or need any help please email us at [email protected] as all emails are responded to within 24-48 hours. We appreciate your support and understanding. God bless.

Response from DemonsbasementMay 10, 2025

Hey Tony, Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this if there was one. Please reach out to our support email about this issue so we can look into it. Also, be aware of fake websites that pretend to be us and sell non licensed items as we have told you all we only have one official page. If you have any current questions or need any help please email us at [email protected] as all emails are responded to within 24-48 hours. We appreciate your support and understanding. God bless.

Response from DemonsbasementMay 10, 2025

Hey Sam, Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. We also apologize that you may not like the 3 keychains you received which is equal to $10 for the mystery box you ordered but it's a mystery box and states it's any random item ranging from clothing items to accessories. If you have any current questions or need any help please email us at [email protected] as all emails are responded to within 24-48 hours. We appreciate your support and understanding. God bless.

Response from DemonsbasementMay 6, 2025

Hey Jasmine, Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this if there was one. Please reach out to our support email about this issue so we can look into it. As to my understanding and looking at our system your orders were refunded so I would definitely check with your bank as your orders were no longer going to be fulfilled due to being refunded and cancelled as inventory was delayed a significant amount of days. We also notified you all in multiple weekly and monthly updates stating orders in your batch were being refunded as well due to the delay on this batch of orders specifically so this review is not truthful and is very well false. You can't hold orders to prevent a chargeback at all. You can chargeback with any bank from up to 2 years ago and any banker will provide that information. If you have any current questions or need any help please email us at [email protected] as all emails are responded to within 24-48 hours. We appreciate your support and understanding. God bless.

Response from DemonsbasementMay 5, 2025

Hey Porter, Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this if there was one. Please reach out to our support email about this issue so we can look into it. Also, looking here in our system your order was shipped so I'm a little confused as to reading this review but if you have any further questions or concerns please reach out to us as all emails are answered ASAP. Make sure you are emailing the correct and email. If you have any current questions or need any help please email us at [email protected] as all emails are responded to within 24-48 hours. We appreciate your support and understanding. God bless.

Response from DemonsbasementMay 5, 2025

Hey Jennifer, Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this if there was one. Please reach out to our support email about this issue so we can look into it. Also, looking here in our system your order was shipped so I'm a little confused as to reading this review but if you have any further questions or concerns please reach out to us as all emails are answered ASAP. If you have any current questions or need any help please email us at [email protected] as all emails are responded to within 24-48 hours. We appreciate your support and understanding. God bless.

Response from DemonsbasementMay 5, 2025

Hey Ben, Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this if there was one. Please reach out to our support email about this issue so we can look into it. Also, looking here in our system your order was shipped so I'm a little confused as to reading this review but if you have any further questions or concerns please reach out to us as all emails are answered ASAP. Make sure you are emailing the correct and email. All mystery items/boxes are shipped within the same week and yours definitely was shipped the next day as you received tracking on April 21st after purchasing on April 20th literally a day after you purchased which you know. Please stop lying on our company providing false information you know honestly is not true! If you have any current questions or need any help please email us at [email protected] as all emails are responded to within 24-48 hours. We appreciate your support and understanding. God bless.