Demonsbasement Reviews | Read Customer Reviews of demonsbasement.com

Demonsbasement Reviews | Read Customer Reviews of demonsbasement.com

Demonsbasement reviews

Showing 137 reviews with 1 star · Clear filters

Evett R.
May 31, 2025
Absolutely the worst
Absolutely the worst. I bought 2 items. One was on sale for half the price. A mystery I thought I would receive a baggy but a small keychain worth $10, I could accept that. However, I ordered a jacket and months has passed and I still haven’t received it. They aren’t giving me the refund. They are a bunch of scam artists stealing people’s money. I wish someone could just shut this company down
Response from DemonsbasementJun 2, 2025
Hey Evett, Thank you for your support and review. We have emailed you a couple times now and you have came to us very disrespectfully in an email multiple times because you were upset about a mystery item you received which is a mystery for a reason. Some have received tees, jackets, or accessory pieces like you did and as stated in the description of the product. We apologize your upset about that and also apologize for the delay of your hoodie as well too. We have told you that your batch is awaiting customs clearance and once all bulk is cleared, shipped, and received by us for your batch it will be shipped ASAP! Also, we have a long thread of emails and updates about your order I wish we could post of us notifying you weekly about your order. We will make sure you receive your hoodie and that you are notified ASAP once they come in. Thank you for supporting and understanding. God bless. Thanks.
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Ethan L.
May 30, 2025
I have waited over a year for my hoodie…
I have waited over a year for my hoodie to come in and it never did I have emailed them multiple times. Still nothing, I dont even want the hoodie anymore just my money.
Response from DemonsbasementJun 2, 2025
Hey Ethan, Thank you for your review and support. All orders from 1 1/2 - 2 years ago have been fulfilled and were by March of 2024. If you have any difficulties with your order being lost or stuck in transit please email us at [email protected] and we will put in a case with USPS for you and have this order investigated. Thank you for understanding and God bless. Please reach out to our email ASAP! Thanks.
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vivian
May 28, 2025
SCAMMERS HUGE SCAMMERS HORRIBLE DO NOT BUY
i ordered from them like 2ish years ago. i honestly gave up and dont even care anymore but this place is a HUGE scam. i constantly asked about my order and it was always the same thing from them, eventually i gave up and realized i was never gonna get my stuff LOL. its crazy because the owner is extremely active on discord and then gets upset when people bring up how their stuff has not shipped.
Response from DemonsbasementMay 28, 2025
Hey Vivian, Thank you for your review and support. All orders from 1 1/2 - 2 years ago have been fulfilled and were by March of 2024. If you have any difficulties with your order being lost or stuck in transit please email us at [email protected] and we will put in a case with USPS for you and have this order investigated. Thank you for understanding and God bless. Please reach out to our email ASAP! Thanks.
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Yuliet A.
May 27, 2025
SCAMMERS
This shop is not even worth a star, I want my money back because how is it possible I made order at march 10 and it’s has been already 4 months since and I haven’t even received a UPS notification of the order, the only thing they do it’s make “updates” that just say the same trash all over again
Response from DemonsbasementMay 28, 2025
Hey Yuliet, Thank you for your support and review. All weekly updates are different for each batch. Tons of updates go out weekly and bulk that we are receiving weekly is being posted on Instagram as well as we are a licensed animation company. We do apologize for the inconvenience that you have stated about and all emails are responded to within 24 - 48 hours so please email us ASAP at [email protected]. Thank you for understanding and God bless. Thanks.
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E Q.
May 25, 2025
I never received my order and when I…
I never received my order and when I tried to contact I didn’t even get a response for 72 hours
Response from DemonsbasementMay 28, 2025
Hey EQ, All emails have been responded to up until today. If you still are missing a reply we will be more than happy to help you. Make sure you're emailing the right email which is [email protected] please and thank you. Thank you for understanding and God bless. We will be awaiting for your email. Thanks.
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Khairi H.
May 22, 2025
*UPDATE*
*UPDATE* After having my order cancelled they emailed me asking me to remove my “false” review here. Also sent some more passive aggressive emails trying to gaslight me into seeming like the bad guy for growing impatient over an order that hasn’t been fulfilled in nearly a year. Still have not received a refund btw! Don’t do business with these clowns they just want your money.
Response from DemonsbasementMay 28, 2025
Hey Khairi, All your emails have been responded to and your refund request was fulfilled as asked according to our system and you received this refund about 3 - 4 weeks ago. Thank you for your support and understanding. God bless. Thanks.
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C V.
May 19, 2025
Didnt even purchase anything, nonstop spam texts
I’ve been getting insane spam texts from this company for a year now. I’m glad i never finished purchasing their clothing because reviews online say it takes months to even get anything in the mail. These spam texts are very intrusive
Response from DemonsbasementMay 20, 2025
Hey CV, These are promotional text messages like all small and big businesses promote when they sales for their inventory. We're not spamming you but we apologize if you feel like we are. Please reply "STOP" in the message thread to be unsubscribed and you will no longer receive these messages as it states on the promotional texts. If you have any further questions or concerns please email [email protected]. Thank you and God bless.
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Sam B.
May 15, 2025
actual scam, don't waste your time
i ordered in mid feburary and it's now mid may, no shipping update, no response to any email i've sent, and definitely no sign of the item i ordered. they post on their insta stories about sending out things but it doesn't seem real. they are also passive aggressive on their stories about people emailing them regarding their missing orders. legitimately a scam do not waste your money here.
Response from DemonsbasementMay 16, 2025
Hey Sam, Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this if there was one. Please reach out to our support email about this issue so we can look into it. We do apologize that you feel like we are passive aggressive because we reassure to all of our lovely supporters to email us for all order inquiries and question as that is something a business is supposed to do. Also, orders are being shipped weekly and we are also reposting everyone receiving their orders which can be found in our "customers" highlights and tagged posts. A scamming business is not reposting customers, does have tagged posts with supporters in their clothes, or let alone have been in business 5 years and licensed. We are here to help and you may contact us anytime if you haven't. Please make sure you are looking at weekly updates also being sent to your email as well. If you have any current questions or need any help please email us at [email protected] as all emails are responded to within 24-48 hours. We appreciate your support and understanding. God bless.
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