DemonsbasementReviews of demonsbasement.com

My girlfriend ordered a hello kitty mystery item from here, and after 2 months there has been no delivery and she never even received a tracking number. After reaching out to the company multiple times asking about the package and asking for a refund, they blocked her email. Do NOT order from this website it’s just an awful experience with terrible customer service and no guarantee of the actual ordered item.

Dude, don’t let these guys fool you fr. They will probably respond to this, like they’ve responded to everyone else’s reviews, and have some retort that makes them look honest but I genuinely feel that I am being scammed. I’ve waited 6 months for my items, and just got an email that it’s “all lost in the mail” and they will “get it all figured out”. Mind you, they’ve been emailing me for months with the same copy & paste bullshit. I wish I could upload screenshots but… I thought the items were really cool, and have been very excited about receiving them. I keep looking up reviews on Reddit to see if it’s a legit company and everyone else seems to have the same problems. I have only seen one person online that actually received their belongings and I feel like it was probably just one of their people making a unboxing video. Don’t fall for the trap like I did. I spent almost $100 on items ~ oh and while you’re already waiting suuuuuch a long time on your items, they will send you what they think are witty text messages saying you’ll get free items for the next X amount of time (30 mins/ an hour), trying to get you to buy more items. Kicking you when you’re already down. It’s genuinely upsetting. I feel silly for thinking they could actually be legit :,) don’t be like me

Update: After months of trying to get in contact with them I got them to cancel my order, but they did not refund me. So basically I wasted my money and I’m definitely not getting what I ordered. It’s funny it took me so long to get in contact with them but I write a bad review and I get a response within hours. Also all of their replies to reviews are lies. DO NOT BUY FROM THEM. Original post: I’ve emailed and tried to get in contact with this company multiple times and they never respond. I placed my order in January 20 24 and I still haven’t received it. I received frequent emails telling me that my order and many others are being worked on, but every email says the exact same thing and there’s never any movement. This website is a scam. I also saw them reply on another review that all orders have been fulfilled from a year and a half ago, but that’s not what it says in the emails that I’ve been getting. It says they’re still fulfilling orders from the time I ordered mine. All I really want is my money back. I don’t even want what I bought anymore.

It’s been a whole year since I’ve ordered my hoodie. I’ve emailed them so many times for a refund. Still no response. They sent the same updates and still haven’t shipped out any orders. Demon’s basement is a scam and they rip off do not support this business they don’t ship anything out and they don’t give you any refunds tried to comment under there post on instagram can’t do that eveh texted them on ig they don’t answer emailing them doesn't work I was in there discord chat they literally removed me from it for asking for a refund …… update They just replied under my post saying my item has been shipped out but that’s a lie nobody hasn’t reach out or answered my emails nothing has been shipped out and the reply’s are fake there just repeating the same thing to everyone trying to make it seem like they’ve did the right thing and shipped everything out but they haven’t these people are the biggest scammer they still have there website up and there still taking new orders but still haven’t fulfilled the orders from months ago even years it’s been one year since I’ve ordered an hoodie this is a mockery and I’ll never order form a small business again and my IG:beenthagoatt if anyone needs proof

HORRIBLE COMPANY AND SCAMMERS‼️‼️‼️‼️‼️ I ORDERED ALMOST A YEAR AGO AND I STILL HAVE NOT RECEIVED MY ORDER OR A REFUND ‼️‼️‼️‼️ STAY AWAY FROM THIS COMPANY ‼️‼️‼️‼️ IN RESPONSE TO YOUR REPLY! LIES LIES LIES LIES LIES LIES LIES LIES! I HAVE BEEN EMAILING YOU ABOUT MY ORDER AND YOU HAVE BEEN TELLING ME IT HASN'T BEEN MAILED YET AND IVE BEEN ASKING FOR A REFUND AND YOU KEPT GIVING ME THE RUN AROUND‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️ I HAVE PROOF THAT YOU ARE LYING AND YOU WILL BE SHUT DOWN‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️ YOU WILL REAP WHAT YOU SOW‼️‼️‼️‼️‼️‼️‼️‼️‼️

This brand is a complete SCAM. I ordered from almost 2 years ago never received product still to this day am getting “updates” but no response on a refund. DONT BUY

If I could give it zero stars I would, ordered a hoodie last year. No communication on it or when it would ship, just generic emails saying they're working on everyone's and they won't give you any CS. They literally do this and stall so that the grace period for chargebacks goes by and you cant get your money back. Plenty of other streetwear companies are 100000000% better and have way better timelines and CS. Avoid this "company" as they are basically a scam storefront that must be desperate and broke to not deliver on 40$ garments that are just dropshipped from China anyway. UPDATE: they JUST canceled the order after seeing this review so dont be fooled by the reply that there was some big update on their end, they just cancel orders when they see negative reviews in hopes we take them down to continue their scam. They claim there is been a refund issued but I doubt I will see the money. Will update again if refunded 2ND UPDATE: STILL NO REFUND ISSUED, COMPANY IS FULL OF CRAP 3RD UPDATE: A refund has still not been received despite saying they did. It might only be for 45 bucks but maybe a lawyer would be interested in this scam of a business. Thinking about taking it to one and shutting this place down for good. 4th UPDATE: Still no refund, this business is full of crap, talked to a lawyer and let's just say this place is going to be very surprised very soon.

I ordered 2 hoodies about a year ago and they still haven't shipped what i purchased. They keep giving excuses via email and wont respond to me when i ask for a refund.