Demonia CultReviews of demoniacult.com

i used to LOVE this company ! loved the unique shoes, until i made my second order and got injured. to this day i have a scar on my ankles from CAMEL 55, i was bleeding for a week and didnt even wear it out the house. i returned them for store credit and got denied because i "wore them" to simply try them on. then i had 7 days to PURCHASE my own shipping label for them to send MY product back to me. and the whole process was stressful and difficult to even process. customer service is wack, spoke to the same girl every time i called. they lost a customer. if you want pain and ptsd from shoes buy from this company. wish i could include pics

I would like to start off by addressing how much I have invested money into this business. Their shoes are like a diamond in the rough, hard to come by. However, there was a significant issue with the shoes. Honestly speaking, the first pair I have received from this company that the quality was inadequate. I sent out a total of three tickets and attempting to reach out through cellular devices. I have not heard back for a year now. The shoes I had originally purchased wore quickly in four weeks time - the right platform tore off and the sole punctured through. I immediately sent out a ticket. The automated reply informed me that the ticket was opened, I waited for a month. Sent out a second - again no response. The third, I included pictures and yet again no response from the customer service department or anyone from the industry. I have grown frustrated. I have left messages through the provided number on their website. I have still yet to hear back. In the future, I will most likely be ordering from a different industry to refrain from this incident happening again…

I loved my pair, they look amazing, perfect style and are so comfortable!! Pity that after a month the sewings on the back of the foot opened and the black color is gone in some spots (which I don’t really mind though). Such a pity…def not worth spending 190€ on a pair of shoes that lasted a tiny bit longer than a month…

I ordered size 6 boots received size 3, sent the boots back, received a refund for half the amount spent. Emailed customer service numerous times, no response, I’m still trying to get some response getting nowhere. So basically I’m out of pocket because you sent the wrong size. How is that fair? I’ve worn your boots for 8 years. If I don’t get a response and my money refunded I will be taking this to trading standards, you have effectively stolen money from me. Very very disappointing. I’m terrified at the thought of ordering from you again. ☹️

this is my first time ordering from this website & I have to say what an inconvenience it was to order. My order was shipped and sent back to the warehouse on the same day. I had purchased with Priority shipping and had a deadline for my package. When I wanted to order again, I was offered priority shipping when I ASKED about it (was Not offered it) and was told it wouldn’t come by Saturday. I asked and apologized about next day shipping and could not be offered that. For an inconvenience like this, I would hope that this wouldn’t be too much to ask, seeing as this was not a consumer’s fault. The problem was immediately reported within the hour and I hope that next time - there will be better ways to handle pushing product out to consumers CORRECTLY. I would not recommend this company to order from and I am very thankful I had package protection.

One of my boots is fine, the other is sooo bad. The front seam on the toe is puckered and you can see the glue coming out of it. I express shipped them for an event and I was so disappointed when I received them. I had to wear them since I didn't have time to go through the whole return process. Now I won't be able to return/exchange since they've been worn. I just wish these were better quality than they are.

shoes are impossible to walk in, while they are wide as hell, my toe thumb is bent like 5 times to fit shoe, even though my foot is exactly 24,5cm and I checked in with size guide and got 6 size men shoes. I can’t return them because I ordered to Ukraine through 3rd party shipping service

Edit: Since there isn't a reply function I'm updating this here to reflect my thoughts on the reply to this review. The second paragraph at the bottom of this post is a response. Similar to the last review, I received a pair of 230-swing boots that did not fit me. I contacted customer support about this and they said it was ineligible for a refund. I tried returning it and because I had worn it for a few hours they said it was an ineligible to return. My main problem with this is that I sent several emails trying to get more information, but receive no answer after an automated reply. Once they received my order, they said it's ineligible for a refund because it's worn. If I'd been informed by customer service that I couldn't wear them even for a few hours, I could have avoided this mess. I also never received a reason or answer to my further inquiry about why it was ineligible for a refund even though it didn't fit. This is very frustrating and it feels like I've lost $120 for no good reason, and to my experience with customer service was just awful. I like the product, but I would not recommend ordering from the site due to A lack of communication from the people you need it from most on their staff. Edit: The right boot fit, and the left did not. They were both size 9. Their response to my email explaining this is below, which will show they did not mention it not fitting. Reading the reply to this review is the first I heard of it, I did not hear it from customer service. It is a lie. This automated notice is to inform you that we have reviewed your defect inquiry, and we have found that it is not eligible for a refund, credit or replacement. This means we have determined that the issue you experienced with your product were not caused by a manufacturing issue. We sincerely apologize for the inconvenience. Sincerely, Pleaser Shoes Customer Service