Demonia CultDemoniaCult.com is the only official retailer for Demonia domestically and internationally. Based in Southern California, Demonia has carved its niche in providing specialty footwear for many subcultures by innovating new styles and redefining older ones since 1993. By keeping its finger on the pulse, Demonia continues to serve its alternative base with both core offerings and fresh footwear takes.
Demonia Cult (demoniacult.com) has 781 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Showing 92 reviews with 1 star · Clear filters
Keaton H.
Just a heads up to those who want to try a send back items but you tried them on at home. (Cause how are you truly supposed to tell if you like em without trying them on?) Make sure you wipe the bottoms with a wet cloth to get the dust off so you have a better chance of getting your refund. Obviously if there is no damage to the sole.
Collette H.
I have tried to get a refund from boots returned with return label, Returned the boots no refund and Emails are not being replied too Reply received 27/1 Boots cost £148 Price of there postage label £60 Total refund £88 I will not be shopping there again ,shoe sizes are about 2 sizes smaller than standard sizing
Response from Demonia CultJan 23, 2025
Hi Collette, I apologize for the delay in the processing of your refund. I checked our system I confirmed that we received your return a few days ago and your refund should be issued by the end of the day today. Unfortunately around this time of year we are experiencing slightly higher return processing times due to the amount of returns received after the holidays. Thanks for your patience.
Sharon Louise M.
received the item but it did not fit so i registered a return on the 17th December. They received the item in December as its a tracked return yet i have received NO refund. I have chased them twice and both times i have been ignored. having to raise a dispute with my credit card to get my money back. AVOID AVOID AVOID
Weronika L.
I bought a beautiful pair of shoes from them and I have been waiting for like 2 weeks even more to not even get them, on the tracker says my boots has arrived but I still don’t have them!! BUT also I have been reaching out to customers service but still no response from them. So they took my money and I don’t have my shoes don’t waste your time and money on that platform
Nyx
This is literally a disgrace. If you are from abroad, you will not get a response or your order. It has been 10 days now and my order still has not moved from the warehouse. I have sent emails but have received absolutely no response. So I will cancel my order and report this site. I'm patient, but I think they are making fun of me. Extremely disappointed, I absolutely do not recommend this site, run away.
Response from Demonia CultDec 10, 2024
Thank you for your feedback. We apologize for the frustration you’ve experienced with your order. I’d like to confirm that we have processed the cancellation of your order as per your most recent email. Due to the unprecedented influx of orders during our Black Friday sales, we have been facing shipping delays, which we have communicated on our website and through our new ticket/auto-responder messages. We appreciate your understanding during this busy period, and we regret any inconvenience this may have caused.
Dimitrios S.
Shoes started disintegrating after 10 times wearing , 5 months old!!! Demonia says its normal and refuses any refund or even one new shoe!!!! What kind of siti behavior is that? Ive bought direct from demonia usa, should have bought from a local reseller instead...
Jasmine
You're not gonna win with their customer service. If you have any problems with your order or if they have decided not to accept your return - there will be no point in calling and arguing with them. They have a stringent process and their customer service, at all levels - even operations managers will Not help you nor change their decision nor advice you on anything. Keep your unwanted shoes otherwise you will be spending money shipping items back and forth. -- There is No arguing with their customer service. It will be a complete waste of your time with all that negative energy.
Ivanna P.
I’ve been buying demonias for about two years now (I have four pairs) and have loved every pair I’ve gotten until the most recent one. On May 22nd, 2024, I bought a pair of Ashes-12 in black patent leather. During my fifth time wearing them, the right platform completely separated from the sole. The morning after (July 1st, 2024), I messaged both customer service emails listed on the website to see if I could get a refund or exchange for store credit. Photos and an order number were included. I’ve reached out to them once after on July 3rd, directly through the “contact us” form on the website. I haven’t heard anything either time. It’s disconcerting to hear how many people have filed similar claims here, but I hope that things will be able to be resolved in a fair manner.
Response from Demonia CultJul 16, 2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you’ve encountered with your recent purchase and for any frustration caused by the delay in our response. We take quality issues very seriously and want to ensure that every customer is satisfied with their purchase. Unfortunately, we are unable to locate any details about your order based on the information provided. Could you please email us with your order number and any additional details directly at [email protected] so we can investigate this further and assist you promptly? We are committed to resolving this issue and ensuring you have a positive experience with Demonia Cult.