Demonia CultReviews of demoniacult.com

I ordered a pair of shoes about 3 weeks ago, and picked the size based on the websites size chart. The shoes I received were the same US size I ordered, but the EU size is 1½ sizes larger than what the size chart says they should be. So, they are way too large for me. I returned them to exchange for the right size, so I opted for store credit, vs a refund. The site FAQ's says that store credits are issued when the warehouse receives the return, and the return instructions in the return approval email says 3-5 days after they receive the return to get a refund or store credit. Once my return arrived back at their warehouse, I got an email saying that it would be 7-9 days to process and get a refund or store credit. By that point, it would have been over a month since I initially ordered my shoes, and I still question why the estimates kept changing. I did email customer service about the size chart discrepancy for the style I ordered after I received the shoes, and they responded very quickly with the correct measurements. I emailed again, a few days after they got my return, after I noticed the discrepancy in the time frame estimates for refunds and store credit. I haven't received a reply, but I did get my store credit the next day. I opted for priority shipping instead of standard shipping when I reordered the right size shoes. This made a huge difference in how quickly my order was shipped, and how quickly I received it. My order was shipped same day, and I received it 2 days later. The shoes look good, and fit well. The slow refund and credit process can also a problem, though, because of how quickly the most popular shoe styles and sizes sell out. The shoes I ordered are on sale, and they won't be restocked once they sell out. It's very likely for one to lose the opportunity to get the right size shoes, when that style might sell out before one can get a credit for a return. It shouldn't be necessary, but in the future I guess I'll email first for measurements before I place an order, and pay for priority shipping instead of standard shipping. If it helps avoid all of the issues above, it's probably worth it.

I love the different styles that Demonia shoes offers. My only issue is that their website does not show different angles of the shoes. This would give the shopper the ability to see the toe box, boot shaft, zipper and added buckles or hardware and to decide if the boot or shoe will fit or fit their liking.

The boots came in damaged the hardware wasn't wrapped in transport

They are super roomy and look great, but I really wish the inserts were more comfortable, and the buckles KEEP undoing themselves no matter what I do. If I’m going to spend 100$ on these, I would’ve expected them to at least have good buckles.

edited- after leaving the review and following up with the company they said they will be refunding me the money. it did take longer than it should have however it was ultimately taken care of ordered a pair of boots, i opened up the package to try them on and one of the eyelets fell off instantly. 3 days later another one popped off. i tried contacting the company and they said they will send me new eyelets. this was about 3 weeks ago and i havnt heard anything.

The bad: really wanted some over the knee platforms, but turned out it wasn’t an option for me. The regular boots were too tight (I loosened the laces as much as I could, it took a long time to zip up, the zipper didn’t stay up because it was just too tight). So I returned for store credit and purchased the wide calves instead. When the wide calf boots arrived, they were WAY TOO BIG. I guess over the knee boots from Demonia are only for girls with either skinny calves or huge calves. The good: Ended up purchasing some platforms that just went up to my ankles and absolutely loved them. Super cute and comfy.

Absolutely love my shoes, although they're not too comfortable and the brass knuckles are held onto the shoes by thin wires and there's barely enough shoe string to be to be lace them up.

I really love these shoes however the shoes are both too small and too big for me. The foot is very loose. And the thigh part is too small. However I'm working on being able to stretch them out and wear them casually without discomfort. Goes for show that it's not wise to buy unisex for men shoes if you're a woman. Hypothetically if I was to get the right size shoe. there is no way that my leg would be able to fit into that boot and be able to zip up because of my calves