Don D.
Refund received
So this is a continuation of my review of Delta shipping LLC. Well, I did have a ton of unnecessary crap with them as you can see in my previous reviews, I will post one positive thing which is why they have two stars instead of one, that they finally did make it right and provide my refund. Just to be clear, I still would not recommend this company. In fact, they just emailed me yesterday trying to get me to take down my negative review. So instead of fixing problems, they were more worried about the reviews being put out there about them. I think a company should live and die by their positive and negative actions. As consumers this is one of the only weapons we have left to fight companies when they do you’re wrong. I give out good reviews for good companies and the same for companies that I don’t believe in. And I will continue to post reviews about Delta as long as they continue to contact me and try to get me to remove this.
Response from Delta Shipping LLCFeb 28, 2026
First, we appreciate that you acknowledged receiving your refund. Many companies in this industry strictly enforce their cancellation policies and do not issue refunds once a file has been processed. In your case, although the signed agreement and policy terms were clear, we still chose to work toward a resolution in good faith and issued the refund as a gesture of professionalism — not obligation. Our intention has never been to silence feedback. Like any business, we monitor reviews because reputation matters, but resolving customer concerns has always been our priority. The refund itself reflects that we are willing to stand behind our service and find solutions when situations escalate. Auto transport is a market-driven industry. Pricing fluctuations, carrier availability, and operational challenges are realities that brokers and carriers deal with daily. While not every situation unfolds perfectly, we do not operate with the intent to mislead or take advantage of customers. We respect your right to share your experience. At the same time, we stand by the fact that we followed signed agreements and ultimately ensured your funds were returned. We wish you the best moving forward.