Delta FaucetReviews of deltafaucet.com

I have to add to the chorus. I'm 79 yrs old and a lifelong Delta junkie. However, in the past few years they seem to have gone from the best to something entirely different. I have identical kitchen faucets in my home and a rental that I own. After 3 yrs the swing arm in the rental has seized and must be replaced. In my house I keep better tabs and lubricate it twice annually. I have 47 yr old Delta faucets that still work perfectly, but the current stuff has gone down hill. Today I'm fighting leaks in the PVC connections under my sink. Never used to have these problems.

The customer service agent will not replace the faucet not unless I have to provide a receipt that was 2013-2015. It was installed by the plumber contractor including the faucet they provided. No consideration. This is ridiculous. This new customer service agent lost our confidence and trust. Time to patronize the Moen.

Customer supplied high end Brizo Delta valve, cold not working on temp control valve, master plumber calls them for new cartridge, a month and half later contractor calls and ask where is cartridge, delta says it shipped and wants a claim filed with carrier, instead of next daying this catridge out to their customer they are making them get claim, they should file the claim and get cartridge immediately shipped

Saved original box and sent pic to Delta. Our plumber said he needed a complete replacement as he'd have to break the old faucet to get to the small part they sent. They needed so many pictures which we couldn't send as we do not have smart phones (a friend took the pic of the box). They flatly refused to replace the faucet on our word, so we bought a replacement from another reputable manufacturer. BTW we had a kitchen faucet which rusted after many years, and it was replaced with the lifetime guarantee completely by Kohler ALONG with a refund payment of $300 for the plumber installing it ! Now THAT is customer service. Never again Delta. Delta makes honoring their lifetime guarantee very difficult indeed.by making the customer jump through so many hoops the customer just gives up. Not good for word of mouth advertising.

We purchased 3 Delta Portwood 15770LF bathroom faucets. These faucets are absolute crap. The aerator throws water everywhere. We payed $300 for these worthless faucets plus another $250 for a licensed plumber to install them. He flushed the lines, removed the aerator 3 times to make sure there was nothing in the screens. The cheap plastic tool to remove the aerator is a joke. You have to turn upside down to fit the tool in the aerator grooves to remove them. We can return the faucets but we are still out for the cost of the plumbing plus getting another 3 faucets installed. DO NOT PURCHASE THESE FAUCETS!!! I tried talking to a customer rep online but they didn't have a clue what to do and dropped offline. Great customer service on top of crap faucets.

Charging $22 for a $5 aerator and a $1 piece of plastic called a "wrench" is outright robbery. Further I did not need the "wrench" but Delta won't sell you just the aerator. To boot, Delta overcharged me on the sales tax - should have been 7.5% and they charged me 10.75%. That's only a about a dollar, but that gives you the idea that Delta is less than honorable. Delta products used to be top notch, but they don't hold up anymore. Recently bought a kitchen faucet that leaked when installed by a licensed plumber. Had to remove the faucet and take back to Home Depot. That cost me a 2nd plumber bill to install a working faucet.

Over an hour on the phone before I could even speak to anyone. When they finally shipped the springs, it got lost in the mail and I had no way to contact them without being on the phone for another hour.

Don't expect this company to stand behind their products. I had a leaking kitchen faucet and replaced I the next day with a new one from the same brand. I called to have them send the part of the old one and they said since I bought a new one the warranty is void on the old one. Who in their right mind thinks people can go days if not weeks without a kitchen sink.