Delta FaucetReviews of deltafaucet.com

My guest bathroom’s Delta faucet began leaking despite very little use. After contacting Delta twice, I found both representatives to be rude and unhelpful. More importantly, Delta refused to honor their "Guaranteed for Life" warranty because I am the second owner of my five-year-old home. It is hard to believe a major corporation can void a lifetime guarantee based on a home sale. Imagine if a car manufacturer voided a 100,000-mile warranty simply because the vehicle changed hands. This feels like deceptive marketing at its worst.

I wish I could give them zero stars! I bought a toilet made by Delta 2 years ago. Now it is making a whining noise every time it fills up. I called Delta to ask about getting a seal for it and I was told that they don't have it and they can't give me any information on it because they stopped making toilets a year ago! They don't even keep parts on hand to help people who bought their product in the past! Now I'm stuck with two toilets that have absolutely no support and who knows whether I will be able to find a seal that fits it? What a crock of ess... The ess that goes in the toilet... I will never ever buy anything made by Delta again, and I hope you won't either. No one should buy something from a fly by night company that makes toilets and then stops making them and doesn't even keep repair parts.

I called Delta on 8/3/25 for a cartridge warranty issue. The customer service representative said it was under warranty and would send one out immediately…. well it’s 2/22/26 and still no replacement has arrived. I’ve contacted Delta several times and still nothing.

We bought two bathroom fixtures at Ferguson Home. When the fixtures were delivered our plumber found that 2 of 4 screws that held the faucet handles in place on the vanity were missing. Someone along the manufacturer line had opened the screw packaging and removed them. It took Delta 19 days to deliver the replacement screws. This is completely unacceptable and irresponsible. This easily could have been sent by US mail in less than a week. It took Delta nine days internally before it was even sent to UPS for delivery. If this is an indication of their service and product support we will be better off to replace the faucets entirely when they break or fail over time. The faucets were $155 each

I placed an order online on Jan27. I checked status NINE days later & it stated order is processing. After 9 days for a simple plumbing part? I tried getting to Customer service which is almost impossible. Finally I tricked their "phone jail" by pressing O & got to someone. She said the order was shipped. I asked when & who is the shipper & tracking #. NONE of that info was available to her. I said how could it be shipped when my CC hasn't been charged yet? She had no answer. I said OK since your company has no clue where my order is, I want to cancel the order. She said I cannot cancel an order in process. So to summarize, they don't know if the order has been shipped or by whom. They can't cancel an order they have & they can't do ANYTHING RIGHT! Probably the mist incompetent company I've ever dealt with. DO NOT ORDER FROM THEM. Your order will go into some black hole never to be heard from again...

SAY NO TO DELTA. I have a client who has a $700+ Delta Touch Faucet that the solenoid stopped working. Delta said that the "electronic" part was not warrantied but offered to sell a solenoid for 50% off the suggested retail price. Not ideal but acceptable. I took Delta up on your generous offer of 50% off on the solenoid as per phone conversations and emails with their staff. I ordered the part on 01/21/2026 and got an Order Acknowledgement #. Unfortunately, the representative processed the $130.00 payment twice and those two payments appeared as separate pending charges. I waited to see if that would be corrected and scheduled to checked back with my bank. After I checked to see if the charges had been processed, I found that BOTH charges had been pulled back and no charges were applied to the account. I called today to find out #1) What is going on with the payment? #2) Where is my part? #3) When can I expect to receive the part? After dealing with a representative who is a borderline customer service representative at best and having him be amused at my issues with this order. He offered no resolution other than to say that someone from the financial department would get back with me in 24-48 hours. He couldn't tell me when the part would be finally processed or could / would be sent. At that point I told him I just wanted to just cancel the order. he said fine and I discontinued the call. Honestly, the part I need, the same OEM part can be obtained from Amazon and had I ordered it from them, I would have had it in 1 DAY. It would have cost more ($25.00) but since I have spent HOURS trying to get the part from Delta without any luck, I would have saved money and time. Frustrated, I called back and asked for a supervisor but the "Escalation Specialist" who took the call was completely unconcerned with the parts delay and didn't want to deal with that area of the issue and said that I only could deal with the accounting issues via email because that is how Delta handles the double payment errors. She expressed that the part remained in processing and until the payment issue was resolved I was more or less F'd. I told her then to make sure to cancel the order which she refused and said I HAD TO ACCEPT THE ORDER AND COULD RETURN IT once I received it. I would be responsible for shipping for costs, and I would be responsible for restock charges involved. WTF She acknowledged that the parts hadn't been processed and acknowledged that payment hadn't been made but canceling the order was not possible. That is either a lack of empowerment on her end or sheer incompetence on her part or both. I routinely have recommended Delta as well as Moen to my clients because of what I used to consider to be a superior warranty and good customer service. That I can say is no longer or will no longer be the case. (Moen has always taken care of my clients and me.) I have questions for Delta. How can I go from having an Order Acknowledgement # on the 01/21/2026 to being told on 01/30/26 that I must expect and deal with further delays for an undetermined period of time? I have delt with repeated incompetent individuals in regard to this order. First is the rep who charged the card twice in the first place. Second is the rep who stumbled through my inquiry (01/30/26) call. (Ah, what is it you need?", "Ah, I'm not sure", "Ah I don't know", "Ah, let me check my reference info", "Ah this is hard", and then after a long hold, "Ah, you're still there?" while chuckling, it was like he expected me to have hung up. (I got the impression that these are work from home representatives because of background noise like children, pets, etc.) The final was the (moronic) Specialist who didn't take an "I" attitude to resolving the problem, who didn't deescalate the situation and ended up creating a customer who will NO LONGER BE A CUSTOMER. My company that I own does facility maintenance from commercial to residential and I have a number of high-end condos, apartment complexes and HOA's who we make recommendations to about everything from lighting to paint suppliers. I have clients who have replaced 50 faucet fixtures at a time in large complexes where quarterly maintenance is applied. Personally, I can install any fixture a client may have purchased but Delta will NOT be one I will request, submit for or recommend in the future. If you look at the faucet in question, it is a faucet I had recommended, a faucet that is far above the selected price range and choice of the basic homeowner ($700+). It should never take more than 10 days to get an in-stock part out, much less delivered and a customer shouldn't be required to pursue or inquire about the reason for parts delay if there is an issue on Delta's end.

I placed an order for two faucets for the bathroom vanity, and I've returned them since there was no option to replace them with another one. I returned them on December 17 and never received a refund. I reached out a couple of times via email and by phone; their customer service is horrible, they never responded to emails, and on the phone, they said I have to wait up to 3 months for the refund. Their website says 30 days. Such a scam. I wish I had read reviews here before my purchase, and I would never have placed an order with them. Every time I call, I have to wait at least 35 min to 1 hr to talk to a customer service representative, which doesn't help. They say it's another department that deals with refunds, and apparently, there is no direct way to reach out to them from my side or the customer service side. Do not buy from Delta Faucet.

Bought a brand new Delta sink faucet on December 17, 2025. This faucet was installed on December 20, 2025. On January 11, 2026, the cartridge went bad. After checking at Lowes, Delta customer service informed me that I have to get this particular cartridge from Delta and that it not available anywhere else, AND that it will be at least 2 weeks before they ship out the replacement cartridge that they stock. If it has not come in in 2 weeks, I have to place my order again and that I will have to wait another 2 weeks. I have offered to pay for it to be shipped overnight, but they said they can not do that. They obviously do not care about the customer in this situation. After talking to several of the customer service reps while checking on my cartridge, it is apparent that they have all become numb to customers having issues and trying to resolve them, but do a wonderful job of deflecting the issue to "it is the warehouse, not us". I will never purchase another Delta product again.