Consumer
I had the worst experience with this…
I had the worst experience with this company's customer service. Called to get a replacement part and was treated very rudely by the cust. svc. agent, Jackie. Asked to speak to a different agent or supervisor and she transferred me to a voicemail which then disconnected me. I never got a return call from the message I left on the voicemail. Decided to try again with a different agent but the first agent must have put a note in the file or something because the second agent was even more rude, refused to let me speak to a supervisor and hung up on me. After that I started getting spam on my cell phone (I had given them my cell phone number so they could text me info about the part I needed). Since I couldn't get a hold of a supervisor, I posted a negative review on Twitter. Got a response to that but the person wanted more personal info. I refused since I'd already been spammed by their employees. I did give them the name & phone number of the 1st agent. They said a supervisor would get back to me but its been a week and still no response. Luckily I was able to get the part I needed on Amazon but I'll replace my Delta faucets before ever doing business with them again.