Delta FaucetReviews of deltafaucet.com

the cartridge in my 6 year old shower faucet began leaking, and when I called Delta the sent me a replacement kit with o rings and springs. After install, it still did not fix the issue. I have tried calling, with no answer, being on hold for over a half an hour, and have sent in 4 emails, with no responses. Now, my second shower is failing too. I will never buy another Delta faucet again. Their warranty is worthless as their customer service is HORRIBLE!

Never again would I buy Delta. It's MOEN from now on!! I contacted Delta when I had a shower leak and requested a replacement cartridge. Like MOEN, they will send you free parts. Unlike MOEN, Delta puts you through HELL. What I received from Delta are gaskets that sit behind the cartridge. Delta expected you to take everything apart, remove the old cartridge, replace the gaskets, put the "OLD" cartridge back in reassemble everything to see if the leak stops. If it doesn't, you need to call Delta again and wait another week for the cartridge only to take everything apart again to replace the old cartridge. They are insane!! So, a homeowner who has to hire this out, will have to pay a plumber twice. MOEN is much easier to work with and sends you a new cartridge without this insane painstaking expensive leaky process! This happened 8-14-2023

DELTA 5 Setting H2Okinetic In2ition w/ MagnaTite MODEL#: 75589CSN Lifetime warranty does not mean anything if they cannot ship in a timely manner the replacement. Contacted them on 6/14/2023 and they agreed the showerhead was defective and said they would send me a replacement. Now it is 7/8/2023 and here is the status: Order Date: 6/14/2023 Order Status: Not yet processed So my family has not been able to use the shower for over 3 weeks. When I called the CSR said these items are "custom made" to order. BS...this showerhead is sold at Lowes. Don't you love catching these people in a lie? Bottom line...we are still waiting on the shipment. Never again!

I had my faucet replaced not quite 6 years ago when we remodeled the kitchen. I had always heard that Delta was the best to buy, so I bought the Leland with pull down sprayer. This started to drip a year ago and finally would not shut off, no matter how we turned it. So I called our plumber, the same one who installed the faucet. He worked with it and finally told me I needed to call Delta and request replacement cartridge and handle. I called them and basically got the run around. How was I to know the answer to the technical questions he asked, I'm just the owner, not the expert. Finally he said the parts would be here in about 8 days. Gosh 8 days without my kitchen sink. The cartridge arrived in about 8 days, but I am still waiting for the handle and it has now been about 16 days. My dishes are piling up. I called Delta again yesterday and was told the hold up apparently was due to weather. Well, the tracking said it had arrived in this city 4 days ago and we have not had that kind of weather. And as of yesterday the tracking showed it was not in this city any more. I think I am being lied to and the delay is deliberately trying to protect their precious company. This company which will never get another cent of my business due to extremely poor customer service.

So upset I had to let it out... After my last inexpensive generic faucet give up nearly 15 year of perfect operation we purchased 19933-SPSD-DST from DELTA in Lowes Edmonton for $396 CAD -10% off 1- Do not understand why so expensive when my last $59.99 looked just as good as this one and this Delta also have many plastic component under the metal surface. 2- Valve is complete garbage, flow control are near non existing, agronomically also awkward to use it. Spray switch remain in last setting instead of return to default. 3- Valve again... High flow rate makes a splash in the bottom of the sink often getting water droplets on anything nearby, if there is happen to be a dirty plate with lasagna leftover in the sink than, now its either a wall decoration or you wear it... The previous faucet was slightly angled so we never had this problem, this one straight down.

I just had to replace my 6 yr old kitchen faucet.It was badly corroded. But the worst part is you would think they would make a faucet that could be secured from the top without having to climb under the sink and remove the disposal in order to secure the collar that holds the valve to the sink. We've had plumbing for 200 years and this is the best you can do? Make a faucet that can be secured from the top as it would eliminate 80% of the installation and I would never buy any other faucet.

I purchased the Delta hydrorain 2-in-1 and the ball joint was loose went back to exchange it and second unit was loose also. Went ahead and installed it and shower head would not stay up also the magnet is not strong enough to hold the hand shower, falls off while showering

Purchased an expensive set of Brizo Lavatory faucets in JAN21. When they finally arrived, the order was short a set of handles. Now 8 months later, they have yet to provide the handles stating they are an on demand company and they cannot guarantee a delivery date. The person on the consumer complaint line just kept reading the company line. I asked in all of Brizo land, you cannot find a single set of handles? Once again the regurgitation of the on demand production company. With the 100's of plumbing manufacturers out there, spare yourself the agony of dealing with this modern version of Moe, Larry and Curley.